Ayana Smith
Memphis,TN
Summary
Dedicated IT support professional skilled in enterprise help desk operations and Active Directory management, specializing in HIPAA-regulated environments. Proven ability to troubleshoot technical issues swiftly while enhancing user productivity, with a growing focus on cloud technologies and cybersecurity through Azure certification.
Overview
11
11
years of professional experience
Work History
Help Desk Desktop Support
Robert Half
Memphis, TN
04.2026 - 06.2026
- Supported enterprise hospital users across clinical and administrative systems, ensuring seamless operation in high-volume service desk environment.
- Troubleshot Windows 11, login, authentication, and application access issues, enabling quick restoration of user productivity.
- Managed user accounts and access using Active Directory, including password resets, account unlocks, and permissions support.
- Escalated complex technical issues, documenting troubleshooting steps to maintain high service quality and facilitate resolution.
- Worked within HIPAA-regulated processes supporting secure handling of sensitive user information; gained exposure to identity and access management (IAM).
Intern, Full-Stack Development
Uncomplicated Inc
Memphis, TN
09.2025 - 02.2026
- Developed full-stack application features for frontend and backend systems to enhance user experience.
- Implemented Auth0 authentication and authorization workflows to improve API security and access control.
- Collaborated with engineers on Git/GitHub workflows in Agile development to streamline project delivery.
Administrative Assistant
Behavioral Science Consulting
Memphis, TN
10.2023 - 01.2025
- Managed scheduling and calendar coordination for senior consultants.
- Coordinated scheduling and operations across teams, minimizing conflicts and enhancing workflow.
- Served as primary contact for staff and clients, streamlining processes by identifying and eliminating repetitive manual tasks.
- Organized client meetings and prepared necessary documentation.
- Maintained electronic filing systems for client records and reports.
Data Entry Clerk
Randstad
Memphis, TN
11.2021 - 09.2023
- Entered data into company databases accurately and efficiently.
- Processed and verified medical records, ensuring high accuracy in electronic record systems to maintain data integrity.
- Verified and corrected data discrepancies in client records.
- Organized and maintained electronic files for easy access.
- Supported data recovery and quality assurance during system transitions, facilitating seamless access to critical information.
Human Resources Assistant
Aerotek
Memphis, TN
10.2018 - 04.2020
- Coordinated recruitment efforts to attract qualified candidates for various positions.
- Facilitated recruitment and onboarding processes through applicant tracking systems and HR software.
- Managed employee onboarding processes and documentation for new hires.
- Developed reports and survey visualizations to inform hiring decisions; trained and supported new staff during onboarding.
- Assisted in maintaining employee records and updating HR databases regularly.
Substitute Teacher
Memphis-Shelby County Schools
Memphis, TN
01.2015 - 10.2018
- Managed classrooms and implemented lesson plans across multiple grade levels, fostering positive relationships with students and effectively addressing behavioral challenges to enhance learning environment.
- Implemented lesson plans and delivered instruction across various subjects effectively.
- Managed classroom activities and maintained student engagement in diverse learning environments.
- Collaborated with teachers to support students' individual learning needs and goals.
- Communicated student progress and classroom outcomes to teachers and staff through detailed written reports, ensuring alignment on student needs and instructional strategies.
Education
Full-Stack Software and AI Engineering -
CodeCrew Code School
Memphis, TN08-2025
B.S. - Psychology
Xavier University of Louisiana
New Orleans, LA05-2009
Skills
- IT Service Desk / Ticketing
- Help desk support
- Troubleshooting
- Windows 11
- Active Directory
- User Account Management
- HIPAA-Compliant Support
- Azure Fundamentals
- Basic Scripting
- Web Support Tools
- Front-End Support
- Client communication
Timeline
Help Desk Desktop Support
Robert Half
04.2026 - 06.2026
Intern, Full-Stack Development
Uncomplicated Inc
09.2025 - 02.2026
Administrative Assistant
Behavioral Science Consulting
10.2023 - 01.2025
Data Entry Clerk
Randstad
11.2021 - 09.2023
Human Resources Assistant
Aerotek
10.2018 - 04.2020
Substitute Teacher
Memphis-Shelby County Schools
01.2015 - 10.2018
Full-Stack Software and AI Engineering -
CodeCrew Code School
B.S. - Psychology
Xavier University of Louisiana