Ayana Wilhite
Bossier City,LA
Summary
Dynamic professional with a proven track record at GDIT, excelling in complaint resolution and interpersonal skills. Demonstrated ability to adhere to scripts while ensuring customer satisfaction and achieving quality standards. Skilled in data entry and building rapport, contributing to significant improvements in client service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Call Center Representative
GDIT
09.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Desk Receptionist
Camp Bow Wow
05.2024 - 09.2024
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Home Health Aide
Inner Quality Services
04.2024 - 05.2024
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
Call Center Representative
GDIT
08.2023 - 11.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
Floor Associate
Ross Dress for Less
05.2023 - 07.2023
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communication with customers professionally and proactively to provide product information and advice.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Airline High School
Bossier City, LA05-2023
Skills
- Account updating
- Complaint resolution
- Call logging
- Interpersonal skills
- Data gathering
- Data entry
- Building rapport
- Cash handling
- Script adherence
- Caller accomodations
- Quality assurance
- Training experience
Timeline
Call Center Representative
GDIT
09.2024 - Current
Desk Receptionist
Camp Bow Wow
05.2024 - 09.2024
Home Health Aide
Inner Quality Services
04.2024 - 05.2024
Call Center Representative
GDIT
08.2023 - 11.2023
Floor Associate
Ross Dress for Less
05.2023 - 07.2023
High School Diploma -
Airline High School
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