Ayanah Andrews
Detroit,MI
Summary
Dynamic Revenue Cycle and Healthcare Operations Professional with over five years of experience in a large integrated health system. Proven expertise in patient access, insurance verification, authorization processing, EHR documentation, and cross-functional coordination. Strong analytical skills support the development of performance dashboards and identification of workflow improvement opportunities. A proactive approach enhances communication and collaboration to optimize financial performance. Currently pursuing a Master of Health Administration with a focus on data-driven healthcare operations, committed to leveraging adaptability and problem-solving abilities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative – Emergency Department
Henry Ford Health
Detroit, MI, USA
05.2025 - Current
- Perform real-time insurance eligibility verification to support clean claim submission and reduce reimbursement delays
- Coordinate patient scheduling across multiple departments while ensuring compliance with authorization requirements
- Support front-end revenue cycle functions by resolving billing inquiries and improving patient financial communication
- Maintain accurate EHR documentation to ensure data integrity and proper charge capture
- Contributed to workflow improvements that reduced patient wait times and increased registration efficiency
Dealer Digital Performance Specialist
GP Strategies
09.2022 - Current
- Analyzed multi-location performance metrics to identify revenue optimization opportunities
- Built performance dashboards to track KPIs, conversion rates, and campaign effectiveness
- Conducted A/B testing and data analysis to improve lead generation performance
- Presented analytical insights to stakeholders to support strategic decision-making
- Translated complex datasets into actionable operational improvements
Medical Secretary – Advanced Gastroenterology
Henry Ford Health
Detroit, MI, USA
07.2021 - 09.2022
- Processed insurance authorizations and verified coverage to prevent claim denials
- Coordinated surgical scheduling while ensuring payer compliance requirements were met
- Maintained high-volume patient records with strict adherence to HIPAA standards
- Supported billing communication between clinical staff and revenue cycle teams
Customer Service Representative – Cardiology / Cath Lab
Henry Ford Health
Detroit, MI, USA
09.2020 - 07.2021
- Verified insurance coverage and updated payer information to support reimbursement accuracy
- Scheduled specialty procedures requiring authorization and benefit coordination
- Provided detailed patient financial guidance to improve front-end collections readiness
Education
Master of Health Administration (MHA) -
University of Phoenix
08-2027
Bachelor of Science - Health Care Administration
University of Michigan–Flint
01-2020
Skills
- Revenue Cycle Operations
- Insurance Verification
- Prior Authorizations
- EHR Documentation
- Patient Access Workflow
- Microsoft Excel
- Dashboard Development
- Data Analysis
- Process Improvement
- Administrative support
- Medical records management
Timeline
Customer Service Representative – Emergency Department
Henry Ford Health
05.2025 - Current
Dealer Digital Performance Specialist
GP Strategies
09.2022 - Current
Medical Secretary – Advanced Gastroenterology
Henry Ford Health
07.2021 - 09.2022
Customer Service Representative – Cardiology / Cath Lab
Henry Ford Health
09.2020 - 07.2021
Bachelor of Science - Health Care Administration
University of Michigan–Flint
Master of Health Administration (MHA) -
University of Phoenix