Naudia Baker
St. Louis,MO
Summary
Detail oriented healthcare support professional with experience in medical scheduling, health service financing, and patient data management. Skilled in EMR systems, HIPAA compliance, insurance verification, and revenue cycle support. Proven ability to ensure data accuracy, audit readiness, and confidential record handling in remote environments. Seeking to contribute expertise in charge entry and medical billing workflows in a fast paced, compliance driven role.
Overview
9
9
years of professional experience
Work History
Customer Care & Health Service Financing Specialist
Commerce Bank
04.2024 - Current
- - Manage patient financial inquiries related to healthcare loans, account balances, and billing statements.
- - Ensure accurate entry of financial transactions and consent data in CRM systems, supporting audit readiness.
- - Partner with healthcare clients and internal teams to validate claims and resolve discrepancies affecting payments.
- - Generate financial reports and maintain strict adherence to HIPAA and banking privacy protocols.
- Remote
Patient Engagement Specialist
EyeCare Partners
09.2022 - 04.2024
- - Scheduled high volume appointments across multi-provider networks using EMR systems, ensuring data integrity and HIPAA compliance.
- - Verified insurance eligibility and benefits, identifying discrepancies and coordinating resolution with payers.
- - Maintained accurate charge and appointment data for billing processes, directly supporting revenue cycle efficiency.
- - Facilitated urgent appointment escalations in collaboration with clinical teams and front desk operations.
- Remote
Customer Service Representative
Spectrum
09.2021 - 09.2022
- - Delivered multichannel technical and billing support, contributing to improved first call resolution KPIs.
- - Maintained complete and accurate customer records, adhering to compliance and audit standards.
- - Supported service order entry and issue resolution across multiple internal platforms.
- Remote
Reservations Agent
Marriott International, Inc.
12.2016 - 11.2020
- - Managed high volume guest reservations and billing issues with consistent accuracy and professionalism.
- - Handled sensitive customer data in accordance with brand and data privacy standards.
- - Trained new hires on system workflows and documentation accuracy best practices.
- On-site
Education
High School Diploma - undefined
Jennings Senior High School
Jennings, MOSkills
- Charge Entry & Claims Support
- EMR / EHR Systems (NextGen, EPIC, or similar)
- Medical Billing & Coding Terminology
- Healthcare Insurance Verification
- HIPAA & PHI Compliance
- Revenue Cycle Operations
- CRM System Proficiency
- Audit-Ready Documentation
- Data Validation & Entry Accuracy
- Remote Communication Tools
- Microsoft Office, Google Workspace
Timeline
Customer Care & Health Service Financing Specialist
Commerce Bank
04.2024 - Current
Patient Engagement Specialist
EyeCare Partners
09.2022 - 04.2024
Customer Service Representative
Spectrum
09.2021 - 09.2022
Reservations Agent
Marriott International, Inc.
12.2016 - 11.2020
High School Diploma - undefined
Jennings Senior High School