Ayanda Matiringe
Buena Park,California
Summary
Detail-oriented and proactive operations professional with over 3 years of experience in administrative coordination, logistics, and cross-functional communication. Skilled in streamlining workflows, managing inventory and order fulfillment, and optimizing vendor and team collaboration to ensure timely and efficient outcomes. Excited to contribute organizational, analytical, and communication strengths to a dynamic team focused on operational excellence and strategic growth.
Overview
9
9
years of professional experience
Work History
Peer Support Moderator
Supportiv
08.2023 - Current
- Standardized operations and communication workflows for a digital support platform, enhancing response times and service quality.
- Analyzed operational data to identify process gaps and improve service delivery.
- Facilitated peer support for 6th-12th grade students, providing tailored academic and emotional guidance in both group and one-on-one settings.
- Delivered proactive technical support by troubleshooting platform issues, ensuring a smooth, engaging user experience across web and mobile platforms.
Customer Experience & Operations Specialist
ChatDesk
02.2023 - 03.2024
- Maintained and updated employee data in HRIS systems, upholding data integrity and compliance standards.
- Managed service request queues, tracked ticket resolution, and collaborated with internal departments to streamline support operations.
Jr. Web Developer & Project Coordinator
Queen Of The Neighborhood GmbH
02.2018 - 01.2019
- Led the development and launch of a secure web platform connecting marginalized LGBTQIA+ users, ensuring adherence to data privacy regulations (GDPR).
- Managed cross-functional collaboration between stakeholders to define project scope, set milestones, and track deliverables.
- Oversaw vendor onboarding, coordinated cross-team tasks, and tracked work orders from initiation to completion using CRM tools.
Customer Experience & Operations Specialist
First Future
08.2016 - 05.2017
- Provided real-time support and scheduled maintenance sessions for virtual classrooms across time zones.
- Collaborated with students and guardians to troubleshoot technical issues, ensuring a smooth and supportive virtual learning environment.
Education
BA - Sociology
Arizona State University
01.2014
Bootcamp - Digital Business Management
DBM Bootcamp
04.2025
Certificate - Fullstack Web Development
VSchool
01.2017
Skills
- Zendesk
- Jira
- Trello
- Asana
- Confluence
- Google Suite (Sheets, Drive)
- Microsoft Suite (Word, Excel, Powerpoint)
- Adobe Suite (Photoshop, XD)
- 70 WPM Typing Speed
- Email Optimization
Languages
English
German
Timeline
Peer Support Moderator
Supportiv
08.2023 - Current
Customer Experience & Operations Specialist
ChatDesk
02.2023 - 03.2024
Jr. Web Developer & Project Coordinator
Queen Of The Neighborhood GmbH
02.2018 - 01.2019
Customer Experience & Operations Specialist
First Future
08.2016 - 05.2017
Bootcamp - Digital Business Management
DBM Bootcamp
Certificate - Fullstack Web Development
VSchool
BA - Sociology
Arizona State University
Similar Profiles
Amandakay RichardsAmandakay Richards
Peer Support Chat Moderator at SupportivPeer Support Chat Moderator at Supportiv
Faith ChepkwonyFaith Chepkwony
Peer Support Moderator at SupportivPeer Support Moderator at Supportiv
Antoinette ByfieldAntoinette Byfield
Peer Support Moderator at SupportivPeer Support Moderator at Supportiv
Rebecca (Becky) RuizRebecca (Becky) Ruiz
Preschool Director at Cypress Montessori AcademyPreschool Director at Cypress Montessori Academy
Sidnei MetoyerSidnei Metoyer
Technical Design at Bay Design GroupTechnical Design at Bay Design Group