Summary
Overview
Work History
Education
Skills
Timeline
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JAMES O'NEILL

Ridgefield

Summary

Dynamic and self-motivated professional with a strong work ethic, experienced as a Peer Support Moderator at Supportiv. Proven ability to enhance client communication and coping skills while ensuring compliance with industry standards. Proficient in Microsoft Office Suite, I thrive under pressure and am eager to take on new challenges.

Overview

2026
2026
years of professional experience

Work History

Peer Support Moderator

Supportiv
10.2023 - Current
  • Counseled patients on stress management techniques such as relaxation exercises, mindfulness meditation, and cognitive-behavioral therapy.
  • Assisted clients in developing healthy coping skills, setting goals and improving communication.
  • Provided individual and group therapy for clients with a range of mental health issues.
  • Maintained up-to-date knowledge of best practices in content moderation.
  • Implemented changes based on feedback from customers.
  • Ensured compliance with company policies and industry regulations.

RETAIL INTERN

TIGER SPORTS
Ridgefield
05.2015 - 07.2015
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Barista

Cai's Cafe
Metuchen
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

SETON HALL UNIVERSITY
01.2020

Skills

  • Self-motivated
  • Strong work ethic
  • Excellent communication skills
  • Microsoft Office Suite proficiency
  • Dependable and reliable
  • Strong organizational skills
  • Ability to multitask
  • Ability to work under pressure
  • Ability to meet deadlines
  • Flexible
  • Willing to take on more responsibilities

Timeline

Peer Support Moderator

Supportiv
10.2023 - Current

RETAIL INTERN

TIGER SPORTS
05.2015 - 07.2015

Barista

Cai's Cafe

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

SETON HALL UNIVERSITY

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