Ayanna Alleyne
Lawrenceville,GA
Summary
I am a mental health professional with a proven track record in patient support and staff management. I have excelled in implementing individualized care plans and fostering positive environments, enhancing resident satisfaction and team performance. I am also skilled in HIPAA compliance and clear communication, achieving significant improvements in service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Case Manager
Just People Inc
08.2024 - Current
- I am currently responsible for partnering with physicians, social workers, activity therapists, nutritionists, and other case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
- In addition, I also coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- I assist in the development and implementation of comprehensive case management plans to address client needs and goals.
- As well as facilitate individual and group sessions to promote positive behavior change for clients.
Residential Coordinator
Housing Trust Group
05.2024 - 07.2024
- I delivered referrals and information to residents and families about available services, programs and resources.
- As well as, collected feedback from residents and family members to identify opportunities for program and operational improvements.
- I coordinated activities and events to create safe, positive and inclusive environment for the residents and neighbors in the community.
- I also encouraged positive relations between residents and staff.
Residential Coordinator/Behavioral Assistant Tech
MACtown
05.2020 - 07.2024
- I maintained a professional, organized, and safe environment for employees and residents.
- I was responsible for the resolution of staff conflicts, actively listening to concerns and finding an appropriate middle ground.
- I also, conducted annual evaluations of employee performance and conveyed constructive feedback to improve skills.
- As well as, established team priorities, maintained schedules and monitored performance.
Residential Aide
Salvation Army (Miami Area Command)
08.2018 - 01.2021
- I was responsible for answering and managing incoming and outgoing calls while recording accurate messages for distribution to office staff.
- I was also responsible for collecting intake information and inputting the data into spreadsheets and databases for case manager access.
- It was imperative that I remained alert to problems or health issues of clients and competently responded.
Security Officer Supervisor
Allied Universal Security Services
05.2015 - 09.2017
- My duties mainly included, but were not limited to, protecting facility and residents by regularly circulating premises and monitoring surveillance feeds in order to alert the proper respondents regarding discrepancies.
- I was responsible for greeting guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- I collaborated with multiple NYPD agencies to resolve urgent issues to protect lives and property, providing first-line support to shift workers during incidents as needed. Also conducting fire drills and other simulated emergencies to determine overall site safety.
- I recorded daily security occurrences in the site assignment log; managed security staff rotation for position coverage on breaks, completed shift handover reports and debriefed the next shift upon arrival.
Education
No Degree - Special Education
Touro College
New York, NYHigh School Diploma -
Marlboro Senior High School
Marlboro, NY06-2003
Skills
- Patient support
- Clear communication
- Positive attitude
- Case documentation
- Staff management
- Court mandated reporter
- Home visits and inspections
- HIPAA compliance
Timeline
Case Manager
Just People Inc
08.2024 - Current
Residential Coordinator
Housing Trust Group
05.2024 - 07.2024
Residential Coordinator/Behavioral Assistant Tech
MACtown
05.2020 - 07.2024
Residential Aide
Salvation Army (Miami Area Command)
08.2018 - 01.2021
Security Officer Supervisor
Allied Universal Security Services
05.2015 - 09.2017
No Degree - Special Education
Touro College
High School Diploma -
Marlboro Senior High School