Ayanna Burse
Fort Lauderdale,FL
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Miami Management, Inc.
Miami, FL
- Current
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
Alorica Customer Service Representative
Taco Bell
Miami Lakes, FL
07.2022 - 06.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Crew Member
McDonald's
Miami, FL
01.2019 - 10.2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Sales Associate
5 Below
Miami, FL
06.2020 - 07.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
Education
High school diploma -
American Academy Of Pinecrest
Miami, FL06-2024
Skills
- Guest Services
- Customer Service
- Front Desk
- Administrative Experience
- Phone Etiquette
- Microsoft Word
- Cash Handling
- Class D security license
- Hospitality services
- File Management
- Windows
- Salesforce
- Office Administration
Timeline
Alorica Customer Service Representative
Taco Bell
07.2022 - 06.2024
Sales Associate
5 Below
06.2020 - 07.2021
Crew Member
McDonald's
01.2019 - 10.2021
Front Desk Associate
Miami Management, Inc.
- Current
High school diploma -
American Academy Of Pinecrest
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