Ayanna Crawford
Allies in Hope
Houston,TX
10
years of professional experience
Results-driven human services professional with a strong background in case management, correctional operations, and community-based support services. Proven ability to manage complex caseloads, assess individual needs, develop effective service plans, coordinate healthcare and housing resources, and advocate for vulnerable populations. Experienced in crisis intervention, conflict resolution, regulatory compliance, confidential documentation, and collaborating with multidisciplinary teams to achieve positive client outcomes. Recognized for sound judgment, adaptability, accountability, and the ability to navigate challenging situations while maintaining professionalism and compassion. Passionate about empowering individuals to overcome barriers, achieve stability, and build sustainable, independent futures.
Work History
Life Skills Case Manager
2 Years- Provided case management and life skills support to young adults ages 18–26 living with HIV, promoting independence, stability, and long-term self-sufficiency.
- Developed individualized service plans and monitored client progress toward personal, educational, employment, healthcare, and housing goals.
- Coordinated referrals to healthcare providers, mental health professionals, substance use services, and community-based resources.
- Assisted clients with accessing HIV-related medical care, medication assistance, health insurance benefits, and other supportive services.
- Conducted client assessments, individual meetings, wellness check-ins, and follow-ups to evaluate needs and address barriers to success.
- Provided guidance on independent living skills, including budgeting, personal responsibility, household management, communication, and decision-making.
- Supported clients in maintaining stable housing, complying with program requirements, and preparing for successful independent living and discharge.
Community Care Worker II
3 Years 4 Months- Conduct client interviews and home visits to assess the needs of older adults and individuals with disabilities.
- Evaluate client eligibility for community-based services and supportive assistance programs.
- Develop, coordinate, and update individualized service plans based on clients’ functional needs and personal circumstances.
- Verify client information, income, resources, and supporting documentation to determine program eligibility.
- Coordinate services such as in-home assistance, personal care, home-delivered meals, and other community support resources.
- Monitor client cases through follow-up contacts and reassessments to ensure authorized services meet individual needs.
- Maintain accurate case records, document assessments, and enter client information into electronic case management systems.
- Educate clients and families about program benefits, eligibility requirements, service authorizations, and available community resources.
Correctional Officer II
4 Years 1 Month- Maintained the safety, security, and supervision of inmates within a correctional facility.
- Enforced institutional rules, regulations, policies, and procedures to maintain order and discipline.
- Conducted security inspections, inmate counts, and searches for contraband to prevent unauthorized items from entering the facility.
- Monitored inmate behavior and activities to identify security risks, rule violations, and potential conflicts.
- Supervised inmate movement, housing assignments, meals, recreation, and daily activities.
- Responded to emergencies, disturbances, and security incidents while following established safety protocols.
- Prepared incident reports, maintained accurate records, and documented inmate behavior and disciplinary issues.
Education
High School Diploma
No Degree - Healthcare Administration
Skills
Problem-solving
Case management
Time management
Case documentation
Discharge planning
Annual case reviews
Interdisciplinary collaboration
Case management tracking
Crisis intervention
Community outreach
Critical thinking
Community resources
Timeline
Life Skills Case Manager
Allies in Hope
10.2024 - CurrentRead More
Community Care Worker II
Texas Department of Health and Human Services
05.2021 - 09.2024Read More
Correctional Officer II
Texas Department Of Criminal Justice
02.2017 - 03.2021Read More
Houston City College
No Degree from Healthcare Administration
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Masters Senior High School
High School Diploma
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