Ayanna Drake
Charlotte,NC
Summary
Results-focused life coach professional with strengths in organization, presentation and documentation. Proactive leader with strengths in communication and collaboration. Proficient in time management and streamlining processes to promote excellence in customer service. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
17
17
years of professional experience
Work History
Lead Life Coach
INLIVIAN
03.2022 - Current
- Responsible for direct management and implementation of the Applicant Training Program, A Stable Home, and Opportunity Housing Program of CORE.
- Provides daily oversight and guidance to CORE life coaches through coaching and reviewing the case management system while keeping the program manager apprised of staff development and personnel matters.
- Organizes and conducts meetings to inform interested and/or selected participants about assigned program goals and objectives.
- Develop processes to mainstream and increase workflow and accuracy of department dashboard requirements.
- Works with INLIVIAN staff and collaborates with public and private community agencies to recruit participants for assigned resident service program(s).
- Coordinates and conducts monthly life skills workshops and programs that will help participants achieve self-sufficiency.
Business Manager
Mama King's Soul Food
01.2008 - 09.2023
- Directed negotiations and preparations of all contracts.
- Automated office operations and managed client correspondence, scheduling, record tracking, and data communications.
- Optimized revenue streams by consistently exceeding client expectations.
- Participated in networking events to establish and cement community ties, B2B relationships, and industry connections.
- Communicated with customers and vendors positively with particular attention to problem resolution
- Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs
Certified Life Coach
INLIVIAN
12.2018 - 03.2022
- Assist clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Promote useful resources to facilitate coaching goals.
- Help clients identify goals, obstacles, and strategies for attaining greater fulfillment.
- Track coaching sessions, plans, behaviors, and issues with non-compliance for each client.
- Empower clients to tackle challenging situations with better and more diverse coping skills.
- Handle the processing of client applications and followed confidentiality procedures to keep data safe.
- Assist with the development of special projects with sustainable, scalable administrative operations and project management support.
- Prioritize tasks to meet deadlines for policy and program initiatives.
Service Coordinator
Grace Mar Services
05.2016 - 12.2018
- Partnered with 80 clients to develop reachable goals for individualized service plans.
- Identified and contacted appropriate community resources on behalf of clients.
- Monitored documentation procedures to maintain consistent policies and current records.
Program Manager
Project Genesis Inc
07.2013 - 12.2015
- Verified accuracy of programming logs and conformance with company rules and regulations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Designed and implemented standard operating procedures with staff and clients for optimal efficiency.
Independent Living Skills Trainer
Project Genesis Inc
09.2009 - 06.2013
- Navigated effective treatment plans in line with personal goals for home, school or work life.
- Collaberated with interdisciplinary teams to provide comprehensive treatment and support.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Business Owner
The Hook Up
03.2007 - 12.2009
- Developed business from ground up and prepared records and operations for business growth.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Kept records for production, inventory, income and expenses.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
- Reconciled daily sales and financial transaction reports and prepared bank deposits.
Education
Certificate - Learning And Development Certificate
University of North Carolina At Charlotte
Charlotte, NC06.2022
Certificate - Family Self-Sufficiency Certification
Nan McKay
El Cajon, CA12.2021
Certificate - Certified Life Coach
The Catalyst Coach Academy
Charlotte, NC06.2020
Certificate - Leadership
INLIVIAN Leadership Academy
Charlotte, NC05.2020
Master of Science - Organizational Leadership And Effectiveness
Charter Oak State College
New Britain, CT06.2019
Certificate - STEPS Facilitator
The Pacific Institute
Fort Lauderdale, FL04.2019
Bachelor of Science - Applied Behavioral Science
Charter Oak State College
New Britain, CT06.2013
Skills
- Organization
- Critical thinking
- Creative Thinking
- Issue and conflict resolution
- Positive communication strategies
- Client assistance
- Resource advocacy
- Program and department support
- Group Facilitation
- Crisis intervention
- Time Management
- Customer rapport
Timeline
Lead Life Coach
INLIVIAN
03.2022 - Current
Certified Life Coach
INLIVIAN
12.2018 - 03.2022
Service Coordinator
Grace Mar Services
05.2016 - 12.2018
Program Manager
Project Genesis Inc
07.2013 - 12.2015
Independent Living Skills Trainer
Project Genesis Inc
09.2009 - 06.2013
Business Manager
Mama King's Soul Food
01.2008 - 09.2023
Business Owner
The Hook Up
03.2007 - 12.2009
Certificate - Learning And Development Certificate
University of North Carolina At Charlotte
Certificate - Family Self-Sufficiency Certification
Nan McKay
Certificate - Certified Life Coach
The Catalyst Coach Academy
Certificate - Leadership
INLIVIAN Leadership Academy
Master of Science - Organizational Leadership And Effectiveness
Charter Oak State College
Certificate - STEPS Facilitator
The Pacific Institute
Bachelor of Science - Applied Behavioral Science
Charter Oak State College
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