Tracey Bailey
Saint Louis,MO
Summary
Dynamic Lead Life Coach with a proven track record at Almost Home, specializing in client assessment and progress monitoring. Expert in developing customized coaching plans and fostering resilience. Strong communicator and team leader, dedicated to personal development and effective problem-solving strategies, ensuring clients achieve their goals and overcome obstacles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Life Coach
Almost Home
11.2023 - Current
- Assessing clients of addiction and withdrawl upon admission.
- Take vitals and go through medication list.
- Observe behavior
- Monitored progress through regular feedback and assessments.
- Collaborated with stakeholders to create supportive learning environments.
- Mentored junior coaches, fostering professional development and growth.
- Provided ongoing support and motivation through regular check-ins and progress tracking.
- Guided clients in overcoming obstacles using effective problem-solving strategies.
- Collaborated with clients to cultivate positive mindset shifts and resilience techniques.
- Developed customized coaching plans tailored to individual client needs and aspirations.
- Facilitated client goal-setting sessions to promote personal growth and accountability.
Kitchen Manager
Queen of Peace Center
07.2021 - 05.2023
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented staff training programs to enhance culinary skills and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply usage.
- Collaborated with nutritionists to create balanced meal plans for diverse clientele needs.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Customer Service Representative
Convergys
01.2005 - 04.2012
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining quality service and customer satisfaction standards.
- Collaborated with team members to improve response times and streamline support processes.
- Utilized CRM software to document interactions and ensure accurate tracking of customer requests.
- Implemented process improvements that reduced response time for resolving customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Excel Adult High School
Saint Louis, MOSkills
- Client assessment
- Progress monitoring
- Behavior observation
- Customized coaching plans
- Communication skills
- Operational efficiency
- Health compliance standards
- Conflict resolution strategies
- Team leadership
- Positive mindset cultivation
- Personal development sessions
- Lifestyle coaching
- Goal setting
- Behavior modeling
- Self-awareness
- Community resources
- Resource advocacy
- Growth planning
- Skill building
- Proficient in software program
- Mental health support
- Crisis management
Certification
First Aid
CPR
L1MA
Timeline
Lead Life Coach
Almost Home
11.2023 - Current
Kitchen Manager
Queen of Peace Center
07.2021 - 05.2023
Customer Service Representative
Convergys
01.2005 - 04.2012
High School Diploma -
Excel Adult High School