AYANNA EVANS
Customer Service Representative
LAS VEGAS,NV
Summary
I'm a recent college graduate and a dedicated professional who takes pride in delivering exceptional customer service and creating memorable experiences for customers. I'm also skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. maintain focus and a positive attitude in stressful situations and high-volume environments. Additionally, am organized and dependable, successfully managing multiple priorities with a positive outlook. I am also willing to take on additional responsibilities to help meet team goals.
Overview
5
5
years of professional experience
Work History
Technician / Customer Service
Peterson's Video Transfer
11.2019 - Current
- My core responsibilities included the meticulous salvage and restoration of diverse media formats, such as VHS tapes, movie film, and slides.
- Managed customer interactions with a strong emphasis on delivering exceptional service while overseeing the efficient and timely shipping of completed orders.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Server /Restaurant Busser
Hot N Juicy Crawfish
04.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Education
Bachelor of Arts - Criminal Justice
University of Las Vegas
Las Vegas, NVHigh School Diploma -
Durango High School
Las Vegas, NVSkills
Timeline
Server /Restaurant Busser
Hot N Juicy Crawfish
04.2023 - 11.2023
Technician / Customer Service
Peterson's Video Transfer
11.2019 - Current
Bachelor of Arts - Criminal Justice
University of Las Vegas
High School Diploma -
Durango High School