Amanda Murray
Wolcott
Summary
Dynamic customer service professional with a strong work ethic and proven success at Vermont Country Store. Skilled in effective communication and food safety compliance, I excel at resolving customer issues and fostering relationships, enhancing satisfaction and loyalty. Committed to delivering exceptional service and driving team performance in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Vermont Country Store
Rutland
08.2025 - Current
- Assisted customers with product inquiries and order placements.
- Processed returns and exchanges following company policies.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Deli Team Lead
Hannaford Supermarket
Morrisville
09.2021 - 06.2025
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Implemented cost-saving measures through effective scheduling and resource allocation.
- Developed creative marketing initiatives that attracted new customers to the deli department offerings.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Trained new employees on food safety and deli procedures.
Kitchen Staff Member
the Abbey Group
08.2019 - 05.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Cleaned and maintained work areas, equipment and utensils.
Manager
Dunkin' Donuts
07.2011 - 11.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Lamoille Union High School
Hyde Park, VT06-2005
Skills
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
- Verbal and written communication
- Cleanliness and sanitation
- Food safety
- Interactive communication skills
- Food preparations
- Heavy lifting
- Equipment safety
- Food preparation
- Safe food handling
- Customer support
- Order processing
- Product knowledge
- Customer relationship management
- Food safety compliance
- Team leadership
- Effective communication
- Call center procedures
- Time management
- Empathy and patience
- Retail marketing
- Computer proficiency
- Support case resolution
- Shipping procedures
- Payment processing
- Call center operations
- Live chat support
- Credit card payment processing
- Call center experience
- Merchandise upselling
- Typing proficiency
Timeline
Customer Service Representative
Vermont Country Store
08.2025 - Current
Deli Team Lead
Hannaford Supermarket
09.2021 - 06.2025
Kitchen Staff Member
the Abbey Group
08.2019 - 05.2021
Manager
Dunkin' Donuts
07.2011 - 11.2012
High School Diploma -
Lamoille Union High School