Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Vastie phileus

atlanta,GA

Summary

Dynamic and adaptable customer service professional with over four years of customer service experience in fast-paced environments. Fluent in 3 languages, I excel in delivering exceptional passenger experiences, prioritizing safety, and ensuring compliance with all airline protocols. With strong interpersonal communication and conflict resolution skills, I consistently provide calm and efficient solutions to challenges. I bring passion for creating welcoming atmosphere for diverse groups and a commitment to enhancing each passenger's journey, making me an ideal fit for Delta's values and team.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Select Marketing LLC
08.2022 - 09.2024

• Delivered top-notch customer service, handling a high volume of inquiries with professionalism and efficiency.
• Resolved customer issues promptly, ensuring customer satisfaction and loyalty.
• Excelled in multitasking, critical thinking, and time management in a fast-paced environment

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Customer Service Representative

Hilton Hotel
09.2021 - 08.2022


  • Assisted over 30 guests daily by providing detailed information, resolving complaints, and enhancing their stay.
  • Demonstrated adaptability by managing guest needs and problem-solving under pressure, ensuring high guest satisfaction rates.
  • Worked closely with management and housekeeping to ensure smooth hotel operations.

Customer Service Associate Cashier

Publix
01.2019 - 08.2021


  • Managed financial transactions with 100% accuracy and maintained a balanced cash register.
  • Provided excellent customer service by answering product inquiries, resolving conflicts, and ensuring a seamless shopping experience.
  • Assisted with daily operations, including inventory management and product merchandising.

Health Aide Assistant

Bethesda Hospital
01.2017 - 08.2020
  • As a health aide Volunteer, I provide community resources to patients and families with also direct support to clients with all levels of developmental disabilities.
  • I provide compassionate personal care to individuals at the hospital. This includes assisting with activities of daily living ensuring their comfort and well-being.
  • I excel in meal preparation, adhering to dietary restrictions and preferences while providing nutritious and delicious meals.
  • I offer companionship and emotional support, engaging in meaningful conversations and activities to promote socialization and mental well-being.
  • I monitor clients' health status, observing for any changes or concerns and promptly reporting them to healthcare professionals or family members as needed.

Education

Associate of Arts - Business Administration

Palm Beach State College
Lake Worth, FL
03.2022

High School Diploma -

Palm Beach Maritime Academy High School
Lantana, FL
05.2020

Skills

  • Customer Service Excellence: Over four years of experience in customer-facing roles, excelling in conflict resolution, communication, and enhancing guest experiences
  • Safety-Oriented: Strong knowledge of safety protocols and compliance standards, critical for ensuring passenger well-being
  • Teamwork: Proven ability to work effectively in team environments and collaborate under pressure to meet company goals
  • Adaptability: Able to remain calm and composed in high-pressure situations, with strong multitasking and time-management skills
  • Language Skills: Fluent in English, french & haitian Creole, with strong communication abilities across diverse cultural groups
  • Reliability and punctuality
  • Strong Work Ethic
  • Cleanliness and sanitation
  • Hospitality service expertise

Accomplishments

  • Consistently recognized for maintaining excellent customer satisfaction scores and resolving complex customer issues efficiently.
  • Praised for dedication and teamwork at Hilton Hotel, contributing to high guest satisfaction rates.

Languages

French
Professional Working
Haitian creole
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Select Marketing LLC
08.2022 - 09.2024

Customer Service Representative

Hilton Hotel
09.2021 - 08.2022

Customer Service Associate Cashier

Publix
01.2019 - 08.2021

Health Aide Assistant

Bethesda Hospital
01.2017 - 08.2020

Associate of Arts - Business Administration

Palm Beach State College

High School Diploma -

Palm Beach Maritime Academy High School
Vastie phileus