Isabelle Sharpe
San Antonio
Summary
Customer Service Professional with two years of experience in high-volume contact center environments. Specializes in resolving complex inquiries, educating customers, and de-escalating concerns while delivering empathetic solutions. Experienced in navigating multiple systems with a focus on accuracy and compliance. Committed to fostering trust and enhancing member experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TaskUs
New Braunfels
03.2024 - Current
- Deliver exceptional service to hosts by handling high-volume inbound and outbound calls and email inquiries regarding accounts, billing, cancellations, and membership benefits.
- Build trust with customers by actively listening, demonstrating empathy, and providing accurate, personalized solutions.
- Resolve complex issues while maintaining professionalism and ownership from initial contact through resolution.
- Escalate sensitive cases appropriately while keeping customers informed throughout the process.
- Document customer interactions thoroughly and accurately across multiple systems.
- Consistently balance productivity, quality, and customer satisfaction while meeting performance expectations.
Member Services Representative
UnitedHealthcare
New Braunfels
10.2023 - 03.2024
- Assisted members with health plan benefits, claims, eligibility, provider services, enrollment, and billing inquiries.
- Explained complex coverage information in an easy-to-understand manner, helping members make informed decisions.
- Protected confidential member information while adhering to HIPAA and company compliance standards.
- Coordinated with healthcare providers and internal departments to resolve member concerns efficiently.
- Managed multiple computer applications simultaneously while documenting detailed account information.
- Demonstrated patience, empathy, and professionalism during every member interaction.
Beauty Advisor / Sales Associate
Sally Beauty
San Antonio
09.2022 - 08.2023
- Delivered personalized customer service and product recommendations based on individual needs.
- Built customer relationships that encouraged repeat business and customer satisfaction.
- Processed cash and credit transactions accurately.
- Assisted with inventory management, merchandising, and daily store operations.
- Collaborated with team members to achieve sales and customer service goals.
Movie Theater Attendant
AAFES Exchange Service
Grafenwoehr
07.2019 - 05.2020
- Provided friendly, professional customer service in a fast-paced environment.
- Assisted guests with questions, directions, and issue resolution.
- Maintained clean and safe facilities while promoting concession sales.
- Worked collaboratively with team members to ensure an excellent guest experience.
Education
GED -
Skills
- Member & Customer Service
- High-Volume Call Center Operations
- Inbound & Outbound Calls
- Billing support
- Claims & Benefits Assistance
- Conflict Resolution & De-escalation
- CRM Systems
- Data Entry & Documentation
- Multi-System Navigation
- HIPAA & Compliance Awareness
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Email & Phone Support
- Active Listening
- Problem Solving
- Team Collaboration
- Time Management
- Adaptability & Multitasking
- Strong attention to detail
- Critical thinking
- Calm under pressure
- Quick learner
- Strong work ethic
- Professional judgment
- Effective communication
- Quick learner
- Strong work ethic
- Professional judgment
Timeline
Customer Service Representative
TaskUs
03.2024 - Current
Member Services Representative
UnitedHealthcare
10.2023 - 03.2024
Beauty Advisor / Sales Associate
Sally Beauty
09.2022 - 08.2023
Movie Theater Attendant
AAFES Exchange Service
07.2019 - 05.2020