Nubia Guzman Hernandez
Houston,TX
Summary
Customer-focused professional with over three years of experience in member services, cash handling, and financial transactions in high-volume retail environments. Strong background in accounting and bookkeeping through managing financial operations for a family-owned trucking company, including invoicing, bank deposits, budgeting, and tax preparation using QuickBooks and Excel. Proven ability to handle sensitive financial information, resolve customer issues, and deliver accurate, reliable service aligned with banking and credit union standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service | Membership | Floater | Stocker
Costco Wholesale
Houston, USA
10.2022 - Current
- Provide high-quality member service across multiple departments, including membership and customer service desks
- Process payments, refunds, and membership transactions with accuracy and attention to detail
- Handle cash and electronic payments while following company policies and security procedures
- Resolve member concerns and account-related issues professionally and efficiently
- Adapt quickly as a floater to support daily operations and changing business needs
Cashier | Vault Clerk Assistant
Home Depot
Baytown, USA
01.2022 - 03.2022
- Assisted with vault operations, including cash handling and reconciliation support
- Processed customer transactions, returns, and exchanges using POS systems
- Provided customer service at the service desk and through phone support
- Maintained accuracy while handling high volumes of cash and sensitive financial transactions
Cashier | Sales Representative
Academy Sports + Outdoors
- Operated cash registers and processed customer purchases accurately
- Assisted customers with product selection and general sales inquiries
- Delivered reliable customer service in a fast-paced retail environment
Accounting & Administrative Support
Family-Owned Trucking Company
- Managed invoicing and billing for daily trucking operations
- Performed bookkeeping and tracked income and expenses
- Handled bank deposits and reconciled financial records
- Assisted with budgeting and financial planning
- Used QuickBooks and Microsoft Excel for financial tracking and tax-year preparation
Education
High School Diploma -
Associate Degree -
Bachelor’s Degree -
Skills
- Member & Customer Service
- Cash Handling & Balancing
- Payments, Refunds & Transactions
- Financial Recordkeeping
- Accounting & Bookkeeping
- QuickBooks & Microsoft Excel
- Problem Resolution
- POS Systems
- Phone & In-Person Support
- Multi-Department Operations
Additional Information
Strong understanding of financial accuracy and confidentiality, Excellent communication, organization, and problem-solving skills, Detail-oriented, reliable, and member-focused, Languages: Spanish (Native/Bilingual)
Languages
Spanish
Native/ Bilingual
Certification
- Management
Accomplishments
- Honor student
- Community member
Timeline
Member Service | Membership | Floater | Stocker
Costco Wholesale
10.2022 - Current
Cashier | Vault Clerk Assistant
Home Depot
01.2022 - 03.2022
Cashier | Sales Representative
Academy Sports + Outdoors
Accounting & Administrative Support
Family-Owned Trucking Company