Lakietra Milligan
Summary
Customer-focused Customer Service Representative managing over 50 inbound calls daily, ensuring minimal wait times while maintaining professionalism. Effectively resolved high-stress situations and safeguarded sensitive information, consistently enhancing customer satisfaction. Eager to leverage attention to detail in a remote role that prioritizes customer engagement.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Loss Prevention Services (Call Center)
10.2023 - 09.2026
- Managed a high volume of 50+ inbound customer calls while maintaining professionalism and minimizing wait times.
- Assessed customer needs through active listening, provided appropriate support, and escalated complex issues as needed.
- Resolved high-stress customer situations and disputes with composure while safeguarding sensitive customer and company information.
Direct Service Worker
Accessible Healthcare Solutions
06.2021 - 10.2023
- Delivered compassionate, person-centered support to enhance dignity, safety, independence, and quality of life.
- Supported individuals with daily care needs, ensuring adherence to established plans and procedures for optimal outcomes.
- Communicated professionally with individuals, families, caregivers, and members of the care team.
- Maintained accurate documentation and protected confidential personal information.
- Cultivated trusting relationships through patience, empathy, and active listening, fostering a supportive environment.
Customer Service Representative
Ensemble
01.2018 - 04.2021
- Delivered professional customer service by promptly addressing customer questions and concerns, fostering trust and satisfaction.
- Resolved customer issues, contributing to a positive service environment and enhancing overall customer satisfaction.
- Communicated detailed information about benefit programs and eligibility criteria, ensuring customers made informed decisions.
Education
Small Business Training -
Southern University
Baton Rouge, LA01-2016
Skills
- Member & Customer Service
- Customer Engagement
- Problem Resolution
- Customer Advocacy
- Documentation
- Data privacy
- Customer Interaction
- Customer Relationship Management
- Administrative Support
- Computer Proficiency
- Virtual Customer Support
- Data Entry
Timeline
Customer Service Representative
Loss Prevention Services (Call Center)
10.2023 - 09.2026
Direct Service Worker
Accessible Healthcare Solutions
06.2021 - 10.2023
Customer Service Representative
Ensemble
01.2018 - 04.2021
Small Business Training -
Southern University