Lauren VanLoo
Brandon,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Corrections Sentencing Associate position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Customer Service Representative
National Exchange Bank & Trust
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Childcare Teacher
Wee Care Child Center
09 2023 - 05.2024
- Consult with parents to build and maintain positive support networks and support continuing education strategies.
- Maintain well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructing children in health and personal habits, such as eating, resting, and toileting.
- Observe children to identify individuals in need of additional support and developed strategies to improve assistance.
- Support students in developing social skills through structured activities and positive reinforcement techniques.
In home child care provider
Myself
10 2020 - 09 2023
- Met with parents about daily activities, positive developments, and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Collaborated with parents to develop strategies for addressing behavioral issues or developmental concerns in their children.
- Established a safe and nurturing environment for children, resulting in increased trust from parents.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
Childcare Teacher/Office Assistant
Wee Care Child Center
08 2011 - 10 2020
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained computer and physical filing systems.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled cash, checks and VenMo payments made by families, then applied those payments to the accounts
- Practiced excellent communication skills when dealing with families face to face or over the phone
- Screened incoming calls, and transferred them to the appropriate staff member
- Read and replied to incoming emails tactfully and professionally
Cashier
Holliday Food and Sport
10 2005 - 06 2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Waupun Area Senior High School
Waupun, WI06.2007
Skills
Certification
- CPR Certified
- Infant/toddler credential
- maintained 25 hours of continuing education per year
- Lead teacher class
- Teacher aide class
- Infant/toddler class
Timeline
Customer Service Representative
National Exchange Bank & Trust
05.2024 - Current
Childcare Teacher
Wee Care Child Center
09 2023 - 05.2024
In home child care provider
Myself
10 2020 - 09 2023
Childcare Teacher/Office Assistant
Wee Care Child Center
08 2011 - 10 2020
Cashier
Holliday Food and Sport
10 2005 - 06 2011
Waupun Area Senior High School
- CPR Certified
- Infant/toddler credential
- maintained 25 hours of continuing education per year
- Lead teacher class
- Teacher aide class
- Infant/toddler class
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