Lauren VanLoo
Brandon,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Corrections Sentencing Associate position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Customer Service Representative
National Exchange Bank & Trust
Brandon, WI
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Childcare Teacher
Wee Care Child Center
Waupun, WI
09 2023 - 05.2024
- Consult with parents to build and maintain positive support networks and support continuing education strategies.
- Maintain well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructing children in health and personal habits, such as eating, resting, and toileting.
- Observe children to identify individuals in need of additional support and developed strategies to improve assistance.
- Support students in developing social skills through structured activities and positive reinforcement techniques.
In home child care provider
Myself
My home
10 2020 - 09 2023
- Met with parents about daily activities, positive developments, and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Collaborated with parents to develop strategies for addressing behavioral issues or developmental concerns in their children.
- Established a safe and nurturing environment for children, resulting in increased trust from parents.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
Childcare Teacher/Office Assistant
Wee Care Child Center
Waupun, WI
08 2011 - 10 2020
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained computer and physical filing systems.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled cash, checks and VenMo payments made by families, then applied those payments to the accounts
- Practiced excellent communication skills when dealing with families face to face or over the phone
- Screened incoming calls, and transferred them to the appropriate staff member
- Read and replied to incoming emails tactfully and professionally
Cashier
Holliday Food and Sport
Waupun, WI
10 2005 - 06 2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Waupun Area Senior High School
Waupun, WI06.2007
Skills
Recordkeeping
Strong Organization Skills
Patience and Empathy
Observation and Assessment
Positive Role Model
Efficient under pressure
Excellent Communication Skills
Friendly and likeable
Decision-Making
Time Management
Strong Work Ethic
Customer Service
Proficient at multi-tasking
Ability to work independently or as a member of a team
Certification
- CPR Certified
- Infant/toddler credential
- maintained 25 hours of continuing education per year
- Lead teacher class
- Teacher aide class
- Infant/toddler class
Timeline
Customer Service Representative
National Exchange Bank & Trust
05.2024 - Current
Childcare Teacher
Wee Care Child Center
09 2023 - 05.2024
In home child care provider
Myself
10 2020 - 09 2023
Childcare Teacher/Office Assistant
Wee Care Child Center
08 2011 - 10 2020
Cashier
Holliday Food and Sport
10 2005 - 06 2011
Waupun Area Senior High School