Ayanna Gardner
Healthcare Professional
Dallas,TX
Summary
Professional specialist with strong background in patient financial services, adept at navigating complex billing systems and insurance processes. Demonstrates consistent focus on team collaboration and achieving measurable outcomes, ensuring adaptability to changing needs. Skilled in financial analysis, communication, and problem-solving, with reputation for reliability and results-driven performance.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Patient Financial Specialist
Inova Health System
04.2023 - Current
- Collaborate with cross-functional teams to streamline eligibility and financial assistance processes, improving workflow efficiency.
- Coordinate patient payment plans to improve collection efficiency and patient satisfaction.
- Improved patient satisfaction by streamlining the financial process and providing clear explanations of billing procedures.
- Investigate and resolve complex patient inquiries, while ensuring accuracy in billing and reimbursement.
- Maintain and reconcile detailed financial records supporting audit readiness and regulatory compliance.
Patient Access Associate
Inova Health System
03.2022 - 10.2022
- Ensured data accuracy within Epic EHR to minimize claim denials and registration errors.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within a primary care office setting.
Physical Therapy Technician/Receptionist
Arthritis and Sports Physical Therapy
08.2021 - 03.2022
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Managed scheduling, patient check-in, and billing coordination to ensure operational efficiency.
- Streamlined patient inquiries and insurance authorizations to support continuity of care.
- Supported licensed therapists with patient care plans and maintained up-to-date treatment documentation.
Pharmacy Assistant
Town and Country Animal Hospital
12.2020 - 08.2021
- Ensured full compliance with pharmaceutical handling and legal standards.
- Partnered with the Pharmacy Manager to manage prescription processing and inventory control.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Education
MBA - Healthcare Management
Southern New Hampshire University
Manchester, NH07.2025
Bachelor of Science - Kinesiology
Kansas State University
Manhattan, KS05.2023
Associate of Science - Exercise Science
Georgia State University
Atlanta, GA08.2020
Skills
- Effective communication
- Insurance verification
- Explanation of Benefits
- Epic (EHR)
- Microsoft Office
Certification
Applying Data Analytics to Revenue Analysis May 2024
Timeline
Patient Financial Specialist
Inova Health System
04.2023 - Current
Patient Access Associate
Inova Health System
03.2022 - 10.2022
Physical Therapy Technician/Receptionist
Arthritis and Sports Physical Therapy
08.2021 - 03.2022
Pharmacy Assistant
Town and Country Animal Hospital
12.2020 - 08.2021
MBA - Healthcare Management
Southern New Hampshire University
Bachelor of Science - Kinesiology
Kansas State University
Associate of Science - Exercise Science
Georgia State University