Judy Robertson
Simpsonville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Patient Financial Specialist
Prisma Health Upstate
Simpsonville, SC
10.2017 - 11.2023
- Assisted patients in understanding and completing necessary paperwork for insurance coverage.
- Researched and resolved billing discrepancies with insurance companies.
- Provided customer service support for patient inquiries related to their account balances.
- Initiated collection efforts on past due accounts while maintaining professional standards of care.
- Processed payments from patients and insurance companies accurately and efficiently.
- Maintained compliance with HIPAA regulations by safeguarding confidential information.
- Conducted audits of patient accounts to identify errors or inconsistencies in charges or payments.
- Interpreted healthcare policies, contracts, and fee schedules when determining reimbursement amounts.
- Created invoices for services rendered according to established guidelines and policies.
Patient Access Representative
Prisma Health Upstate
Simpsonville, SC
05.1999 - 10.2017
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Processed customer payments in a timely manner.
- Assisted customers with setting up automatic payment plans when needed.
- Provided excellent customer service to ensure satisfaction of all clients.
- Interfaced with various departments such as finance, accounting, operations.
- Developed strategies for collecting on delinquent accounts in an efficient manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
Patient Registration Clerk
Laurens County Hospital
10.1985 - 05.1999
- Greeted and registered patients in a courteous and professional manner.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Processed payments for services rendered.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
Education
High School Diploma -
Laurens District 55 High School
Laurens, SC06-1986
Skills
- Insurance Verification
- Cash handling experience
- Financial Counseling
- Electronic Health Records Management
- Payment Collection
- HIPAA Compliance
- Patient Registration
- Verbal and written communication
- Customer Service
- Issue Research
- Project Management
- Medical Terminology
- Filing and data archiving
- Conflict Resolution
- Data Entry
- Financial research
- Account Reconciliation
- Departmental Collaboration
- Problem-solving aptitude
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Cost Estimation
- Interpersonal Communication
- Financial Management
- Bill Payment and Recordkeeping
- Organizational Skills
- Data Entry and 10-Key
- Professionalism
- Cash Management
- Financial Recordkeeping
Timeline
Patient Financial Specialist
Prisma Health Upstate
10.2017 - 11.2023
Patient Access Representative
Prisma Health Upstate
05.1999 - 10.2017
Patient Registration Clerk
Laurens County Hospital
10.1985 - 05.1999
High School Diploma -
Laurens District 55 High School