Ayanna Harris
Summary
MHA Graduate specializing in healthcare administration with a focus on patient satisfaction and performance improvement. Demonstrates advanced expertise in patient safety, compliance, scheduling, and revenue cycle management. Proven ability to enhance operational efficiency and quality of care through strong leadership and collaboration. Committed to leveraging skills to drive continuous improvement in healthcare delivery.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Akumin Corp
Dunwoody, GA
07.2024 - Current
- Verified pre-scan requirements for patient authorization and order compliance.
- Optimized scheduling processes to boost performance.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed multiple tasks simultaneously while maintaining focus on patient safety priorities.
Patient Service Representative II
Southeast Medical Group
Alpharetta, GA
03.2023 - 04.2024
- Supervised co-pays and outstanding balances, improving overall financial precision.
- Streamlined patient experience by coordinating insurance verifications with the PSR team.
- Facilitated better understanding of treatments among patients, boosting compliance.
- Boosted patient retention by 15% via proactive appointment scheduling.
- Provided support with various tasks such as scheduling tests, ordering supplies.
Patient Access Representative Intern
Northside Hospital-Breast Care Center
Alpharetta, GA
10.2022 - 01.2023
- Registered patients, updated insurance info, ensured eligibility before appointments
- Collected co-pays, outstanding balances, and procedure payments efficiently
- Greeted patients professionally, enhancing their experience
- Provided payment options, aiding patients with financial obligations
- Streamlined patient check-in processes, reducing wait times by 20%, enhancing patient satisfaction and operational efficiency
- Implemented new protocols for insurance verification, ensuring 100% compliance and reducing claim rejections
- Worked closely with clinical staff to ensure accurate patient information, improving interdepartmental communication and patient care
Shift Manager
Cookout
Tucker, GA
03.2021 - 09.2022
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with health and safety regulations.
- Monitored inventory levels and placed orders for supplies as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Supervisor
AMC Theaters
Tallahassee, FL
11.2014 - 03.2020
- Supervised and coached theater crew to maintain cleanliness and operational standards
- Promoted to crew lead after 2 years, then to supervisor after 4 years
- Created and managed weekly movie performance schedules
- Oversaw inventory counts and ensured accurate cash handling daily
- Implemented efficient opening and closing procedures
- Implemented efficient team shifts, improving staff productivity and reducing downtime by 15%
- Conducted staff training programs, enhancing team skills and compliance with company protocols
Education
Master of Healthcare Administration - Health Care Administration
Louisiana State University Shreveport, College of Business
Shreveport, LA12.2024
Bachelor of Science - Interdisciplinary Studies, Science, Biology
Florida A&M University, College of Social Science, Arts And Humanities
Tallahassee, FL12.2020
Skills
- Supervisor experience
- Microsoft Office (Word, PowerPoint, and Excel)
- Revenue Cycle
- EMR/ EHR Systems
- Scheduling
- Insurance verification
- Team leadership
- Conflict resolution
- Strategic planning
- Data analysis
- Performance improvement
- Patient safety and compliance protocols
- Quality improvement processes
Timeline
Scheduling Coordinator
Akumin Corp
07.2024 - Current
Patient Service Representative II
Southeast Medical Group
03.2023 - 04.2024
Patient Access Representative Intern
Northside Hospital-Breast Care Center
10.2022 - 01.2023
Shift Manager
Cookout
03.2021 - 09.2022
Supervisor
AMC Theaters
11.2014 - 03.2020
Master of Healthcare Administration - Health Care Administration
Louisiana State University Shreveport, College of Business
Bachelor of Science - Interdisciplinary Studies, Science, Biology
Florida A&M University, College of Social Science, Arts And Humanities
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