Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ayanna James

Seabrook,SC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues. Along with being a Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Successfully works as part of team to reach personal and business goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Sprenger Health Care of Port Royal
Beaufort, SC
06.2024 - Current
  • Developed individual plans of care based on assessment findings and physician orders.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.

Customer Service Representative

Home Depot
Bluffton, SC
11.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.

Cashier

Belk
Beaufort, SC
04.2022 - 11.2023
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Sales Associate

Walmart
Beaufort, SC
12.2020 - 03.2023
  • Greeted customers and provided exceptional customer service.
  • Created personalized shopping experiences for each customer.
  • Assisted in selecting items according to customer preferences.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.

Education

Certification - Phlebotomy

Technical College of The Lowcountry
Beaufort, SC
07-2024

Associate of Science -

University of South Carolina - Beaufort
Okatie, SC

Transfer Student -

Georgia State University
Atlanta, GA

High School Diploma -

Whale Branch Early College High School
Seabrook, SC
06-2022

Skills

  • Housekeeping
  • Medication Management
  • Compassionate patient care
  • Care plan implementation
  • Behavior redirection
  • CPR Certified
  • Blood collection
  • Venipuncture
  • Data Entry
  • Medical terminology knowledge
  • Patient Care
  • Anatomy and physiology
  • Sanitation and sterilization
  • Diagnostic Testing
  • Paperwork Processing
  • Data Collection
  • Product Knowledge
  • Retail sales customer service
  • Positive and professional
  • Active Listening
  • Tactful and diplomatic

Certification

  • Certified Phlebotomist

References

References available upon request.

Timeline

Personal Care Assistant

Sprenger Health Care of Port Royal
06.2024 - Current

Customer Service Representative

Home Depot
11.2023 - Current

Cashier

Belk
04.2022 - 11.2023

Sales Associate

Walmart
12.2020 - 03.2023

Certification - Phlebotomy

Technical College of The Lowcountry

Associate of Science -

University of South Carolina - Beaufort

Transfer Student -

Georgia State University

High School Diploma -

Whale Branch Early College High School

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Ayanna James