Ayanna Johnson
Crete,IL
Summary
I am a dedicated and resourceful person who is able to handle diverse job requirements and meet company goals to consistently look for ways to improve operations and personal contributions to increase team success against challenging performance targets.
Overview
3
3
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
Markham, IL
03.2022 - Current
- Tracked production and quality control systems to proactively identify deficiencies.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Inspected machinery and equipment to determine functionality and performance.
- Excellent communication skills, both verbal and written.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Barista
Starbucks
Homewood, IL
04.2023 - 07.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
Manager
McDoanlds
South Chicago Heights
02.2021 - 12.2021
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Onboarded new employees with training and new hire documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Of General Studies - Education
Governors State University
Park Forest, ILSkills
- Pallet jack proficiency
- Proficiency in Technology
- Dependable and reliable
- Safety Procedures
- Cash Register Operations
- Exceptional time management skills
- Cleaning procedures
- Retail Merchandising
- Customer and Employee Relationships
- Attention to Detail
- Warehouse Safety
- Problem Solving
- Decision Making
- Empathy and Positivity
Timeline
Barista
Starbucks
04.2023 - 07.2023
Customer Fulfillment Associate
Amazon
03.2022 - Current
Manager
McDoanlds
02.2021 - 12.2021
Associate Of General Studies - Education
Governors State University