Ayanna Miller
Winston Salem,NC
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environments. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with front desk management and customer service. Utilizes strong communication and problem-solving abilities to enhance client satisfaction. Track record of maintaining organized and efficient office environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Representative
Bethany Medical Center, W-S
W-S
10.2023 - Current
- Answering phone calls and scheduling appointments.
- Verifying patient insurances and collecting copayments.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Facilitated smooth guest transitions during arrival and departure.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
- Composed and processed routine e-mail correspondence.
- Assisted in training new Front Office Representatives, raising overall team performance standards.
- Collaborated with housekeeping staff to ensure timely room turnover and guest satisfaction.
- Provided exceptional customer service by actively listening to guest concerns or requests in order to tailor personalized solutions that exceeded expectations.
Patient Service Specialist
Atrium Baptist Health, W-S
W-S
02.2020 - 11.2023
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Front Desk Receptionist
Novant Health, W-S
W-S
11.2021 - 10.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgment and critical thinking skills.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Supervisor
Pizza Hut
Lewisville, NC
01.2016 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma - undefined
North Davidson High School
Lexington, NC01.2017
Skills
- Customer Service
- Scheduling and Faxing
- Clerical Skills
- Multi-Tasking
- Administrative Support
- Team player attitude
- Data entry proficiency
- Appointment scheduling
- Reception area maintenance
- Cash handling experience
- Time management
- Patient charting
- Administrative skills
- Calendar management
Certification
EPIC Certified
Timeline
Front Office Representative
Bethany Medical Center, W-S
10.2023 - Current
Front Desk Receptionist
Novant Health, W-S
11.2021 - 10.2023
Patient Service Specialist
Atrium Baptist Health, W-S
02.2020 - 11.2023
Supervisor
Pizza Hut
01.2016 - 01.2020
High School Diploma - undefined
North Davidson High School