Gwendolyn Jones
McRae,Arkansas
Summary
Offering strong foundation in customer service and eager to learn and grow within Family Practice. Brings ability to quickly adapt to new procedures and technologies, enhancing operational efficiency and patient satisfaction. Ready to use and develop communication and organizational skills in Patient Accounts/Keying role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Representative
Family Practice Associates
04.2022 - Current
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Task nurse's for patient needs.
- Conducted check-in and check-out processes for improved efficiency and patient experience.
- Scanning documents to be provided when needed in patient charts.
Front End Cashier
Walmart Supercenter
07.2020 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Salon Manager/Cosmetologist Stylist/Manager
Smart Style-Siripi LLC
10.2016 - 03.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Cosmetologist Hairstylist
Smart Style-Regis Corporation
05.2013 - 10.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
Bachelor of Science - Business Admin
Southern New Hampshire University
01.2025
High School - General Studies
Beebe High School
01.2011
Skills
- Customer Service
- Multi-Line telephone use
- Scheduling appointments
- Clerical
- Processing payments of all types including multi payments
- Team player attitude
- Listening skills
- Medical terminology
Certification
HIPAA TRAINED
Leadership Experience
Salon Manager, 10/01/16, Marketed our business, hired stylist to fit the needs of the walk-in clientele we had as well as developed master stylist. Together under my leadership we turned the business around to profitable numbers in 8 months.
Timeline
Front Office Representative
Family Practice Associates
04.2022 - Current
Front End Cashier
Walmart Supercenter
07.2020 - 04.2022
Salon Manager/Cosmetologist Stylist/Manager
Smart Style-Siripi LLC
10.2016 - 03.2020
Cosmetologist Hairstylist
Smart Style-Regis Corporation
05.2013 - 10.2016
High School - General Studies
Beebe High School
Bachelor of Science - Business Admin
Southern New Hampshire University
Similar Profiles
Jenilee PowellJenilee Powell
Family Practice Nurse Practitioner at Family Practice AssociatesFamily Practice Nurse Practitioner at Family Practice Associates
Toni BrantleyToni Brantley
Clinical Supervisor/Operations Manager at Family Practice AssociatesClinical Supervisor/Operations Manager at Family Practice Associates
Natalie WiglesworthNatalie Wiglesworth
Medical Laboratory Technician at Family Practice AssociatesMedical Laboratory Technician at Family Practice Associates