Ayanna Moffett
Charlotte,NC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UniFirst
Charlotte, NC
09.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Consultant
FedEx
Charlotte, NC
11.2023 - 05.2024
- Greeted customers and answered inquiries promptly and professionally.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
Amazon Courier
Amazon Prime Products
Charlotte, NC
07.2018 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Ramp Agent
Piedmont Airlines
Charlotte, NC
09.2021 - 10.2022
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Customer Service Representative
U-Haul International Inc
Charlotte, NC
10.2018 - 10.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Education
High School Diploma -
Hopewell High School
06.2015
Associate of Arts - Business Mana
Johnson C Smith University
Skills
- Report generation
- Credit card payment processing
- Microsoft Office expertise
- Problem-solving abilities
- Call center experience
- Retail sales customer service
- Technologically savvy
- Shipping and receiving understanding
- Technical Troubleshooting
- Help Desk Support
- Customer Service Support
- Microsoft Windows and Office
- Customer Service
Timeline
Customer Service Representative
UniFirst
09.2024 - Current
Customer Service Consultant
FedEx
11.2023 - 05.2024
Ramp Agent
Piedmont Airlines
09.2021 - 10.2022
Customer Service Representative
U-Haul International Inc
10.2018 - 10.2021
Amazon Courier
Amazon Prime Products
07.2018 - 09.2023
High School Diploma -
Hopewell High School
Associate of Arts - Business Mana
Johnson C Smith University
Similar Profiles
Edward ArmbrusterEdward Armbruster
Route Service Representative at UnifirstRoute Service Representative at Unifirst
Chris BouchardChris Bouchard
Key Account Manager at UniFirstKey Account Manager at UniFirst
Yuridia CruzYuridia Cruz
Production Team Member at UniFirstProduction Team Member at UniFirst