Ayanna Ponce
Durham,NC
Summary
Knowledgeable Financial Services Associate with over 1 years of experience helping clients choose the best investment and insurance policies. Accurate and detail-oriented with outstanding computational abilities. Talented in preparing, reviewing and analyzing financial statements and reviewing healthcare guidelines. Organized and dependable candidate successful at managing multiple priorities and willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Financial Associate II - Multi Product
Fidelity Investments
11.2022 - Current
- Provide outstanding customer experience by addressing and resolving financial inquiries in a timely manner while mitigating risk.
- Leveraged strong interpersonal skills to build trust among Participants while handling difficult conversations regarding hardships, death notices, and reporting life events.
- Provided support during high call volume periods, maintaining professionalism under pressure.
- Demonstrated flexibility and adaptability, seamlessly transitioning between different roles (Health and Wellness and 401k).
- Educated Participants on Health Benefits plans to promote enrollment and understanding of health plan rules and guidelines.
Probation and Parole Officer
North Carolina Department of Public safety
11.2021 - Current
- Arranged substance abuse rehabilitation for offenders
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys, treatment providers, and social services.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity
- Served as court liaison by attending court hearings and presenting reports and recommendations.
Traffic Control Specialist
NC Department Of Transportation
08.2021 - 11.2021
- Identified most efficient methods to improve traffic flow by analyzing traffic data
- Routed traffic around construction sites for worker and driver safety
- Served as an informational resource for the community, answering questions about traffic ordinances and policies and addressing questions and complaints
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
Transportation Security Officer
Department of Homeland Security
04.2016 - 08.2021
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
- Attended daily briefings with supervisors to discuss issues with security screening processes
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Education
Bachelor of Science - Criminal Justice and Criminology
University of Mount Olive
Mount Olive, NC05.2013
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Flexible & Adaptable
- Administrative and Office Support
- Health and wellness knowledge
- Loan and Distribution Administration
- Hardship Withdrawal Assistance
- Collaboration and Teamwork
- Active Listening
Timeline
Financial Associate II - Multi Product
Fidelity Investments
11.2022 - Current
Probation and Parole Officer
North Carolina Department of Public safety
11.2021 - Current
Traffic Control Specialist
NC Department Of Transportation
08.2021 - 11.2021
Transportation Security Officer
Department of Homeland Security
04.2016 - 08.2021
Bachelor of Science - Criminal Justice and Criminology
University of Mount Olive