Hannah Butler
Walton,KY
Summary
Dynamic professional with experience in financial services and education. Skilled in problem solving, quality control, and team collaboration, consistently delivering engaging learning experiences and resolving client inquiries to drive satisfaction and retention. POC for sending out statistics to my team to ensure everybody is aware of their own goals and metrics.
Overview
3
3
years of professional experience
Work History
Financial Customer Associate II - Multi-Product
Fidelity Investments
Covington, Kentucky
2025.03 - Current
- Processed client transactions for contributions and withdrawals efficiently.
- Assisted clients with inquiries on pension plans and benefits, ensuring clarity and understanding.
- Handled incoming calls, resolving client issues to enhance customer satisfaction.
- Recorded inquiry details and actions taken to provide thorough support for customer issues.
- Maintained 100% call accuracy on all calls, with 0 safeguards or defects.
Daycare Teacher
St. Joseph Academy
Walton, Kentucky
2023.12 - 2025.03
- Created engaging lesson plans tailored to diverse age groups, promoting inclusive learning.
- Built strong relationships with children and families, enhancing community involvement.
- Facilitated educational games that enriched learning experiences and encouraged active participation.
- Organized and led activities to promote physical, mental and social development.
Barista Shift Lead
Starbucks
Yosemite Valley, California
2023.07 - 2023.11
- Trained new baristas on drink preparation, cash handling, and cleaning procedures, fostering a skilled team.
- Established quality control measures for beverage preparation and presentation, ensuring consistency and excellence.
- Assisted in creating a positive team atmosphere through effective communication and support.
Education
Bachelor of Science - Psychology
Northern Kentucky University
Newport, KY2023-05
Skills
- Transaction processing
- Quality control
- Process improvement
- Team collaboration
- Adaptability
- Effective communication
- Time management
- Problem solving
Timeline
Financial Customer Associate II - Multi-Product
Fidelity Investments
2025.03 - Current
Daycare Teacher
St. Joseph Academy
2023.12 - 2025.03
Barista Shift Lead
Starbucks
2023.07 - 2023.11
Bachelor of Science - Psychology
Northern Kentucky University