Ayanna Roane
Niagara Falls
Summary
Achieved high customer satisfaction by effectively resolving issues and creating inviting experiences. Enhanced customer service operations through strong communication skills and a positive approach. Developed an online accessories business, gaining valuable experience in customer support, order management, and social media communication.
Overview
3
3
years of professional experience
Work History
Owner / Online Store Manager
Xorriah Junk
01.2025 - Current
- Assisted customers with product questions and recommendations.
- Managed online and in-store return processes to enhance customer satisfaction.
- Cultivated and sustained positive customer relationships to enhance loyalty.
- Assisted members in signing up for new memberships. Supported applications for club credit cards.
Customer Service
Sam’s Club
Niagara Falls, NY
01.2023 - Current
- Assisted customers with product questions and recommendations.
- Managed online and in-store return processes to enhance customer satisfaction.
- Cultivated and sustained positive customer relationships to enhance loyalty.
- Assisted members in signing up for new memberships. Supported applications for club credit cards.
Education
High School Diploma -
Penn Foster
RemoteSkills
- Customer Service & Support
- Conflict Resolution
- Cash Handling & POS Systems
- Order Processing
- Communication & Active Listening
- Social Media Communication
- Problem Solving
- Time Management & Organization
- Team Collaboration
ADDITIONAL STRENGTHS
- Friendly and approachable personality
- Fast learner in new work environments
- Reliable and punctual
- Strong attention to customer satisfaction
Timeline
Owner / Online Store Manager
Xorriah Junk
01.2025 - Current
Customer Service
Sam’s Club
01.2023 - Current
High School Diploma -
Penn Foster