Ayanna Robinson
Birmingham,AL
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Coordinator (Pest Control Division)
Alabama Professional Services
Birmingham, USA
06.2025 - 02.2026
- Handled 50+ daily customer inquiries across phone and digital channels, resolved service issues while maintaining high satisfaction.
- Oversaw daily routing for 24 field technicians, verifying schedules and ensuring accurate service coverage.
- Collaborated with technicians and managers to investigate and resolve complex customer concerns, improving response time and follow-through.
- Executed AutoBill enrollments, service cancellations, and weekly invoicing to maintain accurate accounts receivable.
- Maintained detailed CRM documentation for hundreds of active customer accounts, ensuring data accuracy and compliance tracking.
- Assisted with onboarding and training new staff, strengthening team workflow consistency.
Cashier / In-Store Shopper
Sprouts Farmers Market
Hoover, USA
08.2024 - 03.2025
- Delivered attentive front-end service while accurately processing 100+ transactions per shift across cash, card, and mobile transactions.
- Fulfilled online grocery orders with strong attention to detail and on-time completion.
- Supported inventory organization and front-end operations during high-volume retail environment.
Guest Services / Sales Associate
Target
Auburn, USA
06.2023 - 07.2024
- Performed daily cash office balancing and financial reconciliation with high accuracy and loss-prevention compliance.
- Addressed customer concerns, processed returns, and provided product guidance.
- Helped maintain organized inventory and efficient store presentation standards.
Leasing Consultant
The Mill at Auburn
Auburn, USA
11.2022 - 07.2023
- Guided prospective residents through property tours and leasing decisions, contributing to unit occupancy goals.
- Facilitated application processing, renewals, and move-ins using property management software with strong documentation accuracy.
- Ensured tenant records and lease documentation remained accurate and up to date for a large student housing community.
Marketing Assistant (Remote)
The Black Sheep
Auburn, USA
01.2023 - 06.2023
- Supported remote marketing campaigns promoting local businesses.
- Contributed to digital outreach efforts that increased campus engagement.
- Coordinated promotional logistics and tracked campaign participation metrics.
Education
Bachelor of Arts - Psychology, Minor in Counseling
Auburn University
Auburn, ALSkills
- CRM management
- Salesforce
- Zoom
- Google Workspace
- Podium
- Word
- Excel
- PowerPoint
- Property Management Software
- Administrative Coordination
- Customer Support and Escalation
- Schedule and Route Management
- Data Entry and Documentation
- Invoicing and Payment Processing
- Written and Verbal Communication
- Policy and Procedure Compliance
- Typing Speed: 45 WPM
Certification
ASSIST Suicide Prevention Training, 07/01/24
Skills Strengths
PestPac, Salesforce, Zoom, Google Workspace, Podium, Word, Excel, PowerPoint, True, Administrative Coordination, Customer Support and Escalation, Schedule and Route Management, Data Entry and Documentation, Invoicing and Payment Processing, Written and Verbal Communication, Policy and Procedure Compliance, Typing Speed: 45 WPM
Leadership Experience
- Secretary, National Council of Negro Women, 2022-2024, Organized meetings, tracked action items, and supported event planning.
- Leadership Intern, RippleMatch, 2022, Increased platform sign-ups via outreach and campus influence.
- Research Assistant, Auburn University I/O Psychology Dept., 2023-2024, Supported data collection and presentation prep.
- Summer Intern, Esperanza House, 2022, Managed digital records and assisted with children's programs and communications.
Timeline
Administrative Coordinator (Pest Control Division)
Alabama Professional Services
06.2025 - 02.2026
Cashier / In-Store Shopper
Sprouts Farmers Market
08.2024 - 03.2025
Guest Services / Sales Associate
Target
06.2023 - 07.2024
Marketing Assistant (Remote)
The Black Sheep
01.2023 - 06.2023
Leasing Consultant
The Mill at Auburn
11.2022 - 07.2023
Bachelor of Arts - Psychology, Minor in Counseling
Auburn University