Ayanna Salinas
Las Cruces,NM
Summary
Dynamic Gym Receptionist with a proven track record at STAY Fit, enhancing member engagement and retention through exceptional customer service and efficient front desk management. Skilled in appointment scheduling and health safety awareness, I successfully processed new memberships, driving revenue growth and maintaining a welcoming environment for all members.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Gym Receptionist
STAY Fit
11.2024 - 03.2026
- Greeted and assisted members, ensuring a welcoming environment.
- Managed front desk operations, efficiently handling member inquiries and registrations.
- Processed payments and maintained accurate transaction records, enhancing financial accuracy.
- Scheduled appointments for fitness classes and personal training sessions, optimizing resource allocation.
- Monitored equipment usage and cleanliness, contributing to overall facility maintenance standards.
- Provided information on memberships and promotions, boosting member engagement and retention efforts.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Maintained updated records of member attendance using CRM software for data-driven decision making by management.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Improved gym atmosphere with thorough cleaning and maintenance of reception area.
- Assisted in managing inventory for gym merchandise, ensuring availability of popular items.
- Organized gym tours for potential members, facilitating increase in gym memberships.
Education
High School Diploma -
DACC
Las Cruces, NM05.2026
Skills
- Team player attitude
- Administrative tasks
- Health and safety awareness
- Appointment scheduling
- Reception desk management
- Customer service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Gym Receptionist
STAY Fit
11.2024 - 03.2026
High School Diploma -
DACC