Ayanna Scales
Medical Assistant/PSR
St Louis,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Care Facilitator
ChenMed
St Louis, MO
08.2021 - Current
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Prepared documents and reports for clinical reviews and discharge plans.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Service Representative/Medical Assistant
Esse Health
St Louis, MO
08.2019 - 08.2021
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used NexGen to schedule appointments.
- Compiled and reviewed medical charts.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained pre- and post-treatment vital signs and weight.
Pharmacy Production Clerk
Express Scripts
St Louis, MO
06.2018 - 08.2019
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared bills for insurance companies and submitted required paperwork.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
Education
Medical Assistant Certification - Medical Assistant
St Louis College of Health Careers
St Louis, MO 08.2018 - 06.2019
Skills
System updates
Payment collection
Medical insurance
Insurance verifying
Document filing
Appointment Scheduling
Interpreting physician orders
Problem-Solving
Teamwork and Collaboration
Attention to Detail
Timeline
Care Facilitator
ChenMed
08.2021 - Current
Patient Service Representative/Medical Assistant
Esse Health
08.2019 - 08.2021
Medical Assistant Certification - Medical Assistant
St Louis College of Health Careers
08.2018 - 06.2019
Pharmacy Production Clerk
Express Scripts
06.2018 - 08.2019