Ayanna Stevens
Washington
Summary
Strategic Area Director of Operations with 7+ years of experience advancing within NFC Amenity Management. Expert in high-rise condominium operations, board relations, and multi-site portfolio oversight. Proven ability to lead teams, stabilize operations, and support property management functions across luxury residential communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Area Director
NFC Amenity Management
DMV Area
06.2024 - Current
- Oversee a portfolio of 17 properties, supporting operational consistency and performance
- Oversaw budget management and expense forecasting to ensure financial health of managed properties.
- Developed and implemented training programs for staff, improving service delivery and resident satisfaction.
- Recognized and rewarded performance to motivate continued success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Drive client retention and contribute to new business development efforts
- Lead and mentor property managers across multiple sites
- Represent company at industry events and conferences
Area Director
NFC Amenity Management
DMV Area
01.2023 - 01.2024
- Managed 14 properties with diverse operational needs and ownership structures
- Improved communication between boards, clients, and management teams
- Supported hiring and performance management of on-site staff
- Analyzed labor and operational data to identify cost-saving and efficiency opportunities
- Led stakeholder meetings (boards, vendors, internal teams) to align on priorities and execution plans
- Implemented process improvements that enhanced operational performance and reporting clarity
Project Director
NFC Amenity Management
DMV Area
01.2023 - 01.2023
- Oversaw 5 properties while reporting to Regional Director
- Analyzed labor reports and identified efficiency opportunities
- Led board and vendor meetings to align on operational goals
Lead / Acting Property Management Support
NFC Amenity Management
DMV Area
01.2020 - 01.2023
- Directed daily operations for high-rise properties in absence of Property Manager
- Maintained resident satisfaction and operational continuity
- Handled compliance, financial coordination, and team supervision
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Supervisor
NFC Amenity Management
DMV Area
01.2019 - 01.2020
- Supervised front desk operations and supported administrative functions
- Assisted with financial processing and board meeting coordination
Evening Lead
NFC Amenity Management
DMV Area
01.2018 - 01.2019
- Promoted within 2 months for performance and leadership
- Managed evening operations in luxury high-rise setting
Education
Bachelor of Science - Biology
University of Maryland : Eastern Shore
Princess Anne05-2018
Skills
- High-Rise Operations
- Board Relations
- Staff Leadership
- Financial Coordination
- Vendor Management
- Compliance
- Portfolio Oversight
- Operational Strategy
- Resident Experience
Accomplishments
- Supported oversight of up to 17 properties simultaneously
- Promoted multiple times within one organization based on performance
- Selected to represent organization at conferences and client meetings
Certification
M-100 Certification (Property Management)
Languages
English
Timeline
Senior Area Director
NFC Amenity Management
06.2024 - Current
Area Director
NFC Amenity Management
01.2023 - 01.2024
Project Director
NFC Amenity Management
01.2023 - 01.2023
Lead / Acting Property Management Support
NFC Amenity Management
01.2020 - 01.2023
Front Desk Supervisor
NFC Amenity Management
01.2019 - 01.2020
Evening Lead
NFC Amenity Management
01.2018 - 01.2019
Bachelor of Science - Biology
University of Maryland : Eastern Shore