Lupe Olguin
Plano,TX
Summary
An experienced multi-site Area Operations Manager with a proven track record in capital project management, budget development, and team leadership. Expertise in strategic planning and problem-solving, driving operational excellence and tenant satisfaction.
Overview
12
12
years of professional experience
Work History
Area Operations Manager
Cottonwood Residential
Dallas, TX
07.2020 - Current
- Reviewed financial forecasts, budgets, and operational goals
- Managed capital projects, ensuring on-time and within-budget completion
- Developed and controlled budgets to optimize financial performance
- Oversaw property operations in compliance with local regulations and company policies
- Managed vendor relationships and negotiated contracts
- Led team meetings to address operational challenges and drive strategic initiatives
- Analyzed market trends to inform pricing strategies
- Streamlined reporting processes, improving accuracy of financial and operational reports
- Conducted site visits to assess property conditions and proactively address maintenance needs
- Coached property teams to improve leasing performance and increase conversion rates
- Improved tenant satisfaction through prompt issue resolution and effective communication
- Managed staff performance, including evaluations, coaching, and terminations
Senior Community Manager
Lincoln Property
Dallas, TX
05.2017 - 07.2020
- Built and managed high-performing teams
- Developed and executed marketing strategies
- Managed vendor relationships and ensured compliance
- Oversaw budgets and drove NOI performance
- Directed daily property operations
- Managed capital projects, ensuring on-time and within-budget completion
- Resolved tenant issues promptly to maintain high satisfaction
- Monitored lease and renewal trends to support pricing decisions
- Prepared reports to keep owners and leadership informed
- Evaluated property conditions and recommended improvements
- Ensured compliance with local and state regulations
- Maximized revenue while controlling expenses through effective planning
Leasing and Marketing Manager
CIM Group
Dallas, TX
09.2014 - 04.2017
- Managed lead generation and conversion
- Oversaw application processing and approvals
- Optimized tour paths to improve prospect experience
- Developed and executed marketing strategies to increase property visibility and traffic
- Managed leasing operations in compliance with company policies
- Analyzed market trends to optimize pricing and occupancy
- Leveraged social media to drive engagement and generate leads
- Built partnerships with local businesses to support community engagement and brand reputation
Education
Associate of Arts - Criminal Justice
University of Houston
Houston, TX05-2016
Skills
- Outstanding communication skills
- Strategic planning
- Forecasting
- Budgets
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Conflict resolution
- Recruitment and hiring
- Lease-up, high-rise and garden style experience
Timeline
Area Operations Manager
Cottonwood Residential
07.2020 - Current
Senior Community Manager
Lincoln Property
05.2017 - 07.2020
Leasing and Marketing Manager
CIM Group
09.2014 - 04.2017
Associate of Arts - Criminal Justice
University of Houston