Ayat Alhumairi
Glendale,CA
Summary
Proven leader and problem-solver, adept at enhancing customer satisfaction and streamlining operations at Tarme Grill. Excelled in staff training and development, ensuring high standards of cleanliness and service. Demonstrated expertise in team leadership and complex problem-solving, significantly improving efficiency and client relationships.
Overview
7
7
years of professional experience
Work History
Sterile Processing Technician
PIH Health Hospital
11.2023 - Current
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Verified and maintained proper documents and records for sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
Manager
Tarme Grill
03.2017 - 10.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Managed approximately 40 incoming calls and emails per day from customers, and companies.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
- Delivered excellent customer service for repeat business and referrals.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
Education
License of Technician - Sterile Processing Technology
Glendale Career College
Glendale, CA06.2023
High School Diploma -
Glendale High School
Glendale, CA06.2019
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Schedule Preparation
- Staff Training and Development
- Staff Management
- Reliable Customer Service
- Customer Engagement
- Client Relationship Development
Languages
English
Arabic
Turkish
Timeline
Sterile Processing Technician
PIH Health Hospital
11.2023 - Current
Manager
Tarme Grill
03.2017 - 10.2023
License of Technician - Sterile Processing Technology
Glendale Career College
High School Diploma -
Glendale High School
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