Ayaz Shah
Lexington,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Al-Dawaa Pharmacy
08.2021 - 08.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Civil Technology
Punjab Board of Technical Education
Rawalpindi10.1999
Skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Scheduling
- Complaint resolution
- Report Generation
Additional Information
OVERVIEW
A dynamic professional with more than 22 years of experience as Civil Structural/Architectural and Electrical Cad Designer in most reputed organizations in the Kingdom of Saudi Arabia. Detailed Drafting of Multi Storied Commercial/Residential and substations Projects Structural Detailing and Electrical Works Detailing.
Languages
English
Professional Working
Urdu
Native or Bilingual
Hindi
Full Professional
Arabic
Elementary
Punjabi
Native or Bilingual
Software
AutoCad
Bently Microstation
MS Office
Timeline
Customer Service Representative
Al-Dawaa Pharmacy
08.2021 - 08.2023
Associate of Science - Civil Technology
Punjab Board of Technical Education
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