Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
CustomerServiceRepresentative

Ayden Fernandez-Elkins

Hicksville,NY

Summary

As a customer service professional, I bring valuable experience in effectively addressing and resolving customer issues. I focus on team collaboration and achieving positive outcomes by being reliable and adaptable with excellent communication and problem-solving skills. It is my goal to make every customer or coworker's day easier by building effective professional relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Whole Foods Market Inc
Jericho, NY
11.2022 - Current
  • Resolved customer grievances with empathy and rapid action, resulting in increased loyalty and repeat business.
  • Coordinated with management to address staffing needs during peak business hours, optimizing workflow.
  • Successfully deescalates high-tension interactions and provide win-win scenarios for the company and patron.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Master of Science - Pharmaceutical Sciences

St. John's University
Jamaica, NY
12-2028

Bachelor of Science - Bioscience

Farmingdale State College
Farmingdale, NY
05-2025

Skills

  • Microsoft Excel
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Client relations
  • Call management
  • Problem solving
  • Math
  • Fast learner
  • Highly adaptable
  • Relationship building

Certification

  • CPhT - Certified Pharmacy Technician (Valid through: 04/30/2028)
  • Licensed Pharmacy Technician- New York State Department of Education (expected June 2026)

Languages

Spanish
Professional Working

Interests

  • Outdoor Recreation
  • Watching Movies and TV Shows
  • Gym Workouts
  • Soccer
  • DIY and Home Improvement
  • Food Tourism
  • Team Sports
  • Strategy Games
  • I enjoy cooking for friends and family gatherings

Timeline

Customer Service Representative

Whole Foods Market Inc
11.2022 - Current

Master of Science - Pharmaceutical Sciences

St. John's University

Bachelor of Science - Bioscience

Farmingdale State College
Ayden Fernandez-Elkins