Ayden Hernandez-Luna
INDIANAPOLIS,IA
Summary
Dedicated professional with a strong background in customer service and kitchen operations. Known for effective communication and attention to detail, fostering a welcoming environment and enhancing guest experiences.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Barista /Lead Kitchen Supervisor
The Porch
07.2024 - Current
- Supervised daily kitchen operations to ensure high-quality food production and service standards.
- Developed and implemented training programs for kitchen staff, resulting in improved skills and consistent service quality.
- Streamlined inventory management processes, reducing waste and optimizing supply usage.
- Established safety protocols, ensuring compliance with health regulations and minimizing hazards in the kitchen.
- Maintained strong presence on kitchen floor, leading by example and fostering a culture of excellence and teamwork.
- Trained new employees on kitchen procedures, equipment usage, and recipe execution for consistent results across the team.
- Crafted a variety of coffee drinks at the coffee bar, ensuring quality and consistency for customers: crafting drinks, managing register transactions, and maintaining a welcoming atmosphere
- Juggled responsibilities of kitchen leadership, café operations, customer service, and inventory management to maintain smooth workflow: café duties, customer service, and inventory management simultaneously
- Placed and managed supply orders with various vendors to ensure timely delivery of kitchen essentials. with vendors including Gordon Food Service, and DWC
- Managed cash register operations, accurately processing transactions and maintaining financial integrity.
Host
Tuscan Tavern and Grill
05.2022 - 05.2024
- Managed guest arrivals and seating arrangements to enhance initial experiences.
- Welcomed and seated guests promptly, ensuring a positive first impression.
- Communicated daily specials and menu highlights to enhance guest dining experience.
- Coordinated with kitchen and waitstaff to ensure timely service delivery during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Elkhorn Area Highschool
Elkhorn, WI05-2026
Skills
- Safe food handling
- Inventory management
- New hire training
- Time management
- Attention to detail
- Coffee preparation
- Sanitation practices
- Active listener
- Friendly and outgoing
- Cleanliness
- Fluent in Spanish
Accomplishments
- Supervised team of 9 staff members.
- Promoted to Kitchen Manager after 8 months.
Certification
- NRA Level 1 Certificate of Restaurant Management
- NRA Level 2 Certificate of Restaurant Management
- NRA Certificate of Excellence
- ServSafe
- ServSafe Manager Certificate
- ProStart National Certificate of Achievement
Languages
Spanish
Native or Bilingual
Timeline
Barista /Lead Kitchen Supervisor
The Porch
07.2024 - Current
Host
Tuscan Tavern and Grill
05.2022 - 05.2024
High School Diploma -
Elkhorn Area Highschool