Aydin Shelby
Midlothian,VA
Summary
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.
Offering strong communication and interpersonal skills with commitment to learning and growing within member service environment. Brings foundational understanding of customer service principles and ability to quickly learn new systems and processes.
I’ve lived with my younger cousin for 4 years and have been babysitting her regularly so I am well versed in the care and overseeing of children.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
ACAC
Midlothian, VA
08.2024 - Current
- Resolved account inquiries and service requests, ensuring prompt and accurate outcomes.
- Processed member transactions efficiently, contributing to sustained customer satisfaction.
- Educated members on products and services to enhance engagement and understanding.
- Collaborated with team to streamline operational processes and elevate service delivery.
- Maintained current knowledge of company policies to guarantee compliance in interactions.
- Trained new staff on best practices for operational efficiency and customer service excellence.
- Assisted large volumes of customers daily while fostering a positive atmosphere.
- Checked in children at kid zone, ensuring safe departures with authorized guardians.
Factory Line Worker
Impreg
Chester, VA
05.2025 - 08.2025
- Operated machinery efficiently to meet production targets and maintain workflow consistency.
- Collaborated with team members to streamline operations and improve process efficiency.
- Assisted in training new employees on equipment usage and safety protocols.
- Maintained clean and organized workstations, promoting a safe working environment.
- Demonstrated adaptability by quickly learning new equipment and techniques as required for different production stages.
Crew Member
Chipotle
Midlothian, VA
03.2023 - 05.2025
- Delivered exceptional customer service, ensuring positive dining experiences and fostering customer loyalty.
- Prepared food items efficiently, adhering to quality standards and maintaining kitchen cleanliness.
- Operated kitchen equipment safely, following all safety protocols to minimize risks and ensure compliance.
- Trained new crew members on operational procedures, promoting teamwork and enhancing overall performance.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Cold Stone
Midlothian, VA
01.2023 - 03.2023
- Resolved customer concerns promptly, utilizing problem-solving skills to maintain satisfaction and retention.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Zaxbys
Midlothian, VA
07.2022 - 10.2022
- Managed front counter and drive-thru operations, delivering efficient service across all functions.
- Processed orders, prepared meals, and handled payments with precision.
- Exhibited strong multitasking skills by managing several orders without sacrificing quality.
- Worked collaboratively with team members to ensure timely order completion.
- Ensured food preparation area and equipment met cleanliness and sanitation standards.
Education
Associates - Electrical Engineering
Brightpoint Community College
Midlothian, VAHigh School Diploma -
Midlothian High School
Midlothian 05.2024
Skills
- Drive-thru operations
- Customer engagement
- Food preparation and running
- Cash handling
- Customer service and complaint resolution
- Team collaboration
- Calm under pressure
- Problem solving
- Childcare management
- Childcare
Certification
- First Aid/CPR Certified
Timeline
Factory Line Worker
Impreg
05.2025 - 08.2025
Member Service Representative
ACAC
08.2024 - Current
Crew Member
Chipotle
03.2023 - 05.2025
Crew Member
Cold Stone
01.2023 - 03.2023
Crew Member
Zaxbys
07.2022 - 10.2022
Associates - Electrical Engineering
Brightpoint Community College
High School Diploma -
Midlothian High School