Aydreona Howard
Winterville,USA
Summary
Experienced customer service specialist with a proven track record in enhancing customer satisfaction and team coordination in fast-paced environments. Skilled in leveraging strong communication abilities to build relationships and improve team efficiency. Eager to apply extensive experience in customer service management to lead teams towards exceeding business goals.
Overview
5
5
years of professional experience
Work History
UBIF Technician
UBreakiFix
Greenville, NC
08.2025 - Current
- Diagnosed and repaired electronic devices, ensuring functionality and customer satisfaction.
- Provided exceptional customer service by communicating about repair status and options.
- Resolved escalated customer issues, building positive relationships.
- Assisted with retail sales
Technical Support Specialist
Focus Services
Greenville, NC
11.2024 - 06.2025
- Assist customers with resolving loss of internet connectivity and quality of service issues (Wi-Fi/Wired devices), cable television issues, equipment provisioning issues, and issues related to phone service (e.g., loss of dial tone, quality of service, telephone number porting).
- Skilled in diagnosing software and hardware problems, ensuring timely resolutions and minimal disruption to clients.
- Proficient in using remote desktop tools and support ticket systems to streamline technical assistance processes.
Customer Experience Specialist-Banking
Teleperformance
Remote
10.2022 - 07.2024
- Established and maintained positive customer relationships, as well as coordinating with team members to properly handle requests.
- Providing information about account balances, transaction details, and general banking policies.
- Helping customers navigate applications and online banking portals.
- Assisting customers with the process of opening new checking accounts, savings, or other types of accounts.
- Facilitating transfers, payments, and other financial transactions over the phone.
Retail Wireless Consultant
U.S Cellular
Greenville, NC
08.2021 - 09.2022
- Provide assistance for customers with special billing requests.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Reorganize the sales floor to meet company demand.
- Preformed open and close duties maintained a clean, safe and neat environment.
Education
High School Diploma - undefined
Mattamuskeet High School
Swanquarter, NCSkills
- Microsoft Office
- Sales
- Data Entry
- Inbound And Outbound Calling
- Trouble Shooting
- CustomerService
- Accounting
Timeline
UBIF Technician
UBreakiFix
08.2025 - Current
Technical Support Specialist
Focus Services
11.2024 - 06.2025
Customer Experience Specialist-Banking
Teleperformance
10.2022 - 07.2024
Retail Wireless Consultant
U.S Cellular
08.2021 - 09.2022
High School Diploma - undefined
Mattamuskeet High School