CHRISTIAN VAZQUEZ-JUAREZ
Mentone,IN
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willing to relocate: Anywhere Authorized to work in the US for any employer
Recent graduate with foundational knowledge in IT support and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
UBIF Technician
Asurion UBIF Franchise LLC
09.2022 - Current
- Diagnosed and repaired hardware and software issues on a wide range of electronic devices, including smartphones, tablets, laptops, and gaming consoles
- Utilized specialized tools and equipment to disassemble, repair, and reassemble devices with precision and attention to detail
- Maintained accurate records of repairs performed, parts used, and customer interactions for future reference
- Collaborated with team members to share knowledge on new repair techniques or emerging technologies in the industry
- Adhered to company policies regarding data privacy by securely handling customer information during repairs or transfers between devices
- Provided exceptional customer service by addressing inquiries regarding device issues in a clear and professional manner
Assistant Sales Manager
My Wireless AT&T
08.2023 - 09.2024
- Assisted sales manager in developing and implementing sales strategies to achieve departmental goals
- Identified potential risks or issues affecting the sales process proactively addressed them to minimize impact on overall results
- Developed strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty
- Identified potential risks or issues affecting the sales process proactively addressed them to minimize impact on overall results
- Provided customer support through phone, email and chat channels
- Escalated complex customer cases as necessary to appropriate teams and departments
- Tracked progress on open cases and updated customers regularly on status changes
- Ensured compliance with applicable laws and regulations related to the handling of personal information
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Upsold additional items based on customer interests and needs
- Tracked sales performance metrics to identify trends in the market place
- Obtained signatures for financial documents and internal and external invoices
Customer Advocate
SpearHead Mobility
06.2022 - 08.2023
- Provided customer support through phone, email and chat channels
- Escalated complex customer cases as necessary to appropriate teams and departments
- Tracked progress on open cases and updated customers regularly on status changes
- Ensured compliance with applicable laws and regulations related to the handling of personal information
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Upsold additional items based on customer interests and needs
- Tracked sales performance metrics to identify trends in the market place
- Obtained signatures for financial documents and internal and external invoices
Stock Associate
Walmart
04.2020 - 06.2022
- Maintained accurate inventory records by regularly performing stock counts and audits
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits
- Followed instructions to properly arrange merchandise items
Education
Associate of Applied Science - Information Technology
Ivy Tech Community College of Indiana
Warsaw, IN09.2025
Skills
- Skilled in Microsoft Office suite usage
- Operational leadership
- Troubleshooting and Diagnostics
- Microsoft Windows Server
- Application Installations
- User Support
- Hardware Installation
- IT troubleshooting expertise
- Software troubleshooting
- Communication skills
- Device Maintenance
- Support resolution skills
Certification
- Certificate Information Technology / Help Desk August 2025 to Present
- Technical Certificate In Information Technology Support August 2025 to Present
- Wise certification Level 2 October 2024 to Present
- Driver's License
- CompTIA A+ July 2025 to July 2028
Languages
English
Timeline
Assistant Sales Manager
My Wireless AT&T
08.2023 - 09.2024
UBIF Technician
Asurion UBIF Franchise LLC
09.2022 - Current
Customer Advocate
SpearHead Mobility
06.2022 - 08.2023
Stock Associate
Walmart
04.2020 - 06.2022
Associate of Applied Science - Information Technology
Ivy Tech Community College of Indiana
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