Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
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Yanique Bowens

Raleigh,NC

Summary

Conscientious, personable & energetic with years of experience working in a fast paced environment. Cooperative team player who enjoys working with people, detailed orientated, thorough and accurate in taking and relaying information. Well - organized to handle a variety of assignments and follow through from start to finish. Strong work ethic with eagerness to learn and willingness to contribute toward meeting company& goals. #Readytowork Willing to relocate: Anywhere Authorized to work in the US for any employer

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

14
14
years of professional experience
1
1
Certification

Work History

DSP (Direct Support Professional)

Our House, Inc.
10.2023 - 10.2024
  • Customer service, light house keeping, paperwork, interactive with clients, care giver, med trained, and CPR Certified.

HHA/Caregiver

A Better Solution In Home Care, Inc
05.2022 - 05.2023
  • Customer service, care for clients needs(bathing, feeding, light house keeping, day to day activities, outdoor activities and etc.) visit client homes or center for care.

Customer Service Representative (Remote)

Everise
10.2022 - 02.2023
  • Customer service, answering inbound calls, make outbound calls, data entry, medical billing, authorizations, registration, etc.

Amazon Warehouse Associate/ Admin Coach

Integrity Staffing Solutions
08.2015 - 10.2022
  • Warehouse duties: check on safety of warehouse associates, data entry, paper work, faxing, scanning, and other warehouse duties (packing, picking, stowing, scanning and etc.)
  • Skills Used
  • Computer (excel, Microsoft, PowerPoint), communication and leadership

Nursing Assistant

Kessler Institute for Rehabilitation
05.2021 - 07.2022
  • Provide great patient care. Answering patient calls and determining how best to help them. Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising and etc. customer service

PSE Mail Processing Clerk

United States Postal Service
08.2019 - 01.2022
  • Deliver daily mail and packages to homes, inventory, doc work, sort mail and etc.

Inbound Call Representative

Navient
01.2020 - 12.2021
  • Customer service, answering phones, data entry, billing, medical information

Food Service Representative

Morristown Medical Center
08.2018 - 08.2019
  • Serve and pick up patients food trays day to day, customer service, prepping food trays on food line, side chores; wrapping silverware and trays and etc.

Customer Service Representative

Home Depot
02.2018 - 08.2018
  • Customer service, greeting customers, answering phones, online orders, register and etc. Assisted customers with a warm and professional attitude. Assisted customers with questions. Interacted with customers through live chat. Handled emails, inbound calls, and outbound calls. Booked appointments. Managed customer accounts. Assisted with technical support duties. Handled billing issues and order inquiries. Operated the cash drawer. Took inventory.

Cashier/Customer Service

Mc Donalds
03.2013 - 09.2015
  • Responsibilities: Opened and reconciled register, Greeted and served customers, Sanitized work and dining areas, Replenished inventory.

Cashier/Customer Service

Fine Fare
04.2011 - 12.2011
  • Opened and closed register, Customer service, Replenished stock, Straightened and set floor.

Education

College in Sterilization Tech -

Wake Technical Community College
Raleigh, NC
11.2024

Diploma - undefined

Columbia High School
Maplewood, NJ
06.2012

Skills

  • Detail-oriented data management
  • Two years of inventory oversight
  • Proficient in customer support
  • Customer service experience
  • Administrative support experience
  • Hospitality operations experience
  • Efficient cash transactions
  • Service excellence
  • Routine maintenance proficiency
  • Proficient in client relations
  • Forklift operation
  • Skilled in Microsoft Office suite usage
  • IT technical support
  • Two years of clerical expertise
  • Proficient in customer service
  • Experienced in medical terminology usage
  • Proficient in client assistance
  • Strong ability to manage priorities
  • Skilled in data entry typing
  • Live chat communication skills
  • Point of sale operation

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CPR Certification
  • December 2023 to December 2025
  • American Red Cross

Additional Information

  • Summary
  • Outstanding Communications Skills Comfortable interacting with all organizational and cultural levels
  • Highly Organized Good in multi-tasking and prioritizing. Skillfully manage projects, start to finish
  • Flexible and Adaptable Assimilate quickly in transitions, switching roles as needed to maintain productivity
  • Resourceful Problem Solver Adept in anticipating and analyzing problems, then formulating solutions.
  • Detail-Oriented and Conscientious keen eye for errors and inconsistencies, striving for flawless output
  • Computer Proficiency MS Word, Excel, Access, MS Outlook PowerPoint; typing 50WPM

Languages

English
Native or Bilingual

Timeline

DSP (Direct Support Professional)

Our House, Inc.
10.2023 - 10.2024

Customer Service Representative (Remote)

Everise
10.2022 - 02.2023

HHA/Caregiver

A Better Solution In Home Care, Inc
05.2022 - 05.2023

Nursing Assistant

Kessler Institute for Rehabilitation
05.2021 - 07.2022

Inbound Call Representative

Navient
01.2020 - 12.2021

PSE Mail Processing Clerk

United States Postal Service
08.2019 - 01.2022

Food Service Representative

Morristown Medical Center
08.2018 - 08.2019

Customer Service Representative

Home Depot
02.2018 - 08.2018

Amazon Warehouse Associate/ Admin Coach

Integrity Staffing Solutions
08.2015 - 10.2022

Cashier/Customer Service

Mc Donalds
03.2013 - 09.2015

Cashier/Customer Service

Fine Fare
04.2011 - 12.2011

Diploma - undefined

Columbia High School

College in Sterilization Tech -

Wake Technical Community College
Yanique Bowens