AYE MAW
South San Francisco,CA
Summary
Forward-thinking and service-oriented professional with a robust background in customer support and management, poised to receive three Associate of Science degrees in May 2024. Proven ability to manage high-volume customer interactions, having successfully launched flagship products and significantly increased business revenue. Exceptional at mentoring teams, optimizing workflow, and developing training programs, reflecting strong leadership capabilities. Expertise in regulatory compliance and property management, coupled with a commitment to maintaining impeccable operational standards. Multilingual with full proficiency in both Burmese and English, offering the capacity to engage with a diverse clientele.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Product Specialist
APPLE INC.
09.2022 - Current
- Helped launch the new iPhone 14 and iPhone 15 series and served over 40 customers a day
- Connect with business customers and increase business revenue by 25%
- Mentored over 25+ team members and trained 3+ new hires at a time using Apple training modules, which resulted in a Team Member Score over 80 and an increase in sales
- Supported back-of-house operations such as counting 100+ units of inventory, which helped to reduce shrink and preparing online orders
- Troubleshooting devices and/or services: typically troubleshoot 15-20 iPhones or Apple Watches a day
- Provided customer service support to answer inquiries about product features, pricing, and availability
- Instructed customers in product operations and customizations.
Crew Member/Intern
CYC (CALIFORNIA YOUTH CONNECTION)
09.2015 - 03.2017
- Participated in 3 to 4 weekly meetings took notes and recorded 100% of the meeting
- Provided clerical support in making, and addressing routine and special requirements
- Sorted, organized, and maintained 300+ files
- Collaborated with the team to optimize workflow and achieve 95% quota
- Developed 5+ pieces of content monthly for social media sites such as Twitter, Instagram, and Facebook
- Created 30+ different event flyers
- Created training plans for 10+ new hires.
Apartment Service Manager
MidPen Housing
02.2015 - 05.2016
- Processing 500+ applications and negotiating leases and rental rates
- Establishing and enforcing property rules
- Ensuring buildings and facilities comply with local, state, and federal regulations
- Establishing 5+ maintenance and staff schedules
- Collecting or adjusting rent and security deposits, and keeping track of 200+ tenant accounts
- Investigating complaints and resolving conflicts
- Planning and overseeing renovations, maintenance, repairs, and services 100% of the time.
Education
Associate of Science - Liberal Arts: Social & Behavior
City College of San Francisco
San Francisco 05.2024
Associate of Science - Liberal Arts: Sciences & Math
City College of San Francisco
San Francisco, CA05.2024
Associate of Science - Biological Science With Health Emphasis
City College of San Francisco
San Francisco, CA05.2024
Skills
- Data Management
- Project Management
- Apple Software
- Apple Device Troubleshooting
- Microsoft Software
- Google Application
- SAS Analytic Software
- Customer Service
- Communication
- Organization and Planning
- Leadership
- Employer Engagement
- Employee boarding and training
- Teamwork
- Networking
Languages
Burmese
Native or Bilingual
English
Native or Bilingual
Certification
- Orientation and Resource Family Training
- Basic Life Support
- Youth Leadership: Independence Living Program
Work Preference
Work Type
Full TimeInternshipPart TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsCompany CultureTimeline
Product Specialist
APPLE INC.
09.2022 - Current
Crew Member/Intern
CYC (CALIFORNIA YOUTH CONNECTION)
09.2015 - 03.2017
Apartment Service Manager
MidPen Housing
02.2015 - 05.2016
Associate of Science - Liberal Arts: Social & Behavior
City College of San Francisco
Associate of Science - Liberal Arts: Sciences & Math
City College of San Francisco
Associate of Science - Biological Science With Health Emphasis
City College of San Francisco