Joshua Pearson
Antioch,TN
Summary
Product Specialist with 28 years at Ingram Content Group, excelling in contract management and customer service. Expert in maintaining critical data and generating reports using Qlik. Proven ability to enhance vendor relationships and streamline processes, ensuring efficiency and accuracy in product management systems.
Overview
28
28
years of professional experience
Work History
Product Specialist
Ingram Content Group LLC
La Vergne, TN
05.1997 - Current
- Maintain Product Management systems, primary role is maintaining the PIMS database (Publisher Information Management System). I also use other non-Product systems such as the Mainframe and PKMS.
- 27+ years of experience in internal and external customer service.
- 27+ years of experience reading and processing publisher contracts. Also, I am responsible for adding and maintaining publisher contracts for our Legal Department.
- Reporting—generating daily reports, utilizing Qlik, along with other Product Management systems.
Education
High School Diploma -
La Vergne High
La Vergne, TN06-1995
Skills
- Proficient in Microsoft Word and Excel
- Contract management: reading, preparing, and processing publisher contracts
- Adding and maintaining critical data for multiple Product Management systems
- Daily reporting: utilizing the Qlik reporting application for open PO research and title status I also use other product management system reporting tools, like iDScrub, for filtering product data
- Customer service expertise helping maintain a great relationship with external vendors and customers as well as internal customers
- Process documentation: I am responsible for creating and maintaining process documentation for product systems, mainly for PIMS (Publisher Information Management System)
- Along with PIMS process documentation, I also cross-train other Product Specialists how to use & maintain the PIMS database
Timeline
Product Specialist
Ingram Content Group LLC
05.1997 - Current
High School Diploma -
La Vergne High
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