Ayena Millicent Chiseko
Doha
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Qatar Airways
06.2021 - Current
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
Hostess/Waitress
ChopChop
08.2018 - 05.2021
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Hostess
Bloughberg Hotel
01.2016 - 08.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Education
Bachelor Of Aviation - Customer Service Management
IATA
Online -United KingdomDigital Literacy And Productivity Learning Pathway - Computer Literacy
LinkedIn Learning
Online12.2023
Career Essentials In Project Management By Microso - Selling Skills And Sales Operations
Microsoft Learning
Online12.2023
Professional Soft Skills Learning - Skill Enhancement
LinkedIn Learning
Online12.2023
Project Management -
LinkedIn Learning
Online12.2023
Skills
- Staff Leadership
- Guest Services
- Upselling strategies
- Cross-Training Capabilities
- Analytical Skills
- Excellent Communication
Timeline
Food and Beverage Attendant
Qatar Airways
06.2021 - Current
Hostess/Waitress
ChopChop
08.2018 - 05.2021
Hostess
Bloughberg Hotel
01.2016 - 08.2018
Bachelor Of Aviation - Customer Service Management
IATA
Digital Literacy And Productivity Learning Pathway - Computer Literacy
LinkedIn Learning
Career Essentials In Project Management By Microso - Selling Skills And Sales Operations
Microsoft Learning
Professional Soft Skills Learning - Skill Enhancement
LinkedIn Learning
Project Management -
LinkedIn Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- [Area of certification] Training - [Timeframe]