Ayen Luzmarie Bagon
Carmel,IN
Summary
Senior Certified Pharmacy Technician with extensive experience at Walgreens Pharmacy, specializing in medication accuracy and customer service. Demonstrated ability to enhance pharmacy operations and train new staff, fostering a reliable and professional environment. Recognized for exceptional attention to detail and effective communication skills. Proven track record of thriving under pressure while delivering outstanding results.
Overview
2
2
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Carmel, IN
10.2024 - Current
- Perform administrative duties, including processing insurance claims, updating patient records, and handling payment transactions
- Provide customer service, answering questions, explaining medication instructions, and helping with prescription pick-up
- Help prepare and dispense medications, ensuring prescription accuracy and correct dosage
- Support pharmacists and ensure smooth pharmacy operations
- Trained new staff on pharmacy procedures and safety protocols.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Customer Service Associate
Neimann Harvest Market
Carmel, IN
05.2024 - 10.2024
- Consistently delivered superior guest service, ensuring high levels of customer satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Utilized the GUEST program to enhance customer interactions and streamline service delivery.
- Demonstrated respect and professionalism towards customers at all times.
- Executed assigned tasks and fixed activities as directed by the supervisor with precision and efficiency
Education
Bachelor of Science - Chemical Engineering
Mapua University
PhilippinesHigh School Diploma -
Holy Family School of Quezon City
Philippines05.2022
Skills
- Attention to detail and accuracy
- Time management
- Reliability and professionalism
- Organization and professionalism
- Team collaboration
- Adaptability
- Stress management
- Effective communication
Timeline
Senior Certified Pharmacy Technician
Walgreens Pharmacy
10.2024 - Current
Customer Service Associate
Neimann Harvest Market
05.2024 - 10.2024
Bachelor of Science - Chemical Engineering
Mapua University
High School Diploma -
Holy Family School of Quezon City