Aindrea Christian
Center Barnstead,NH
Summary
Detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously while maintaining a high level of accuracy. Able to effectively prioritize tasks and collaborate with team members to achieve project goals efficiently. Demonstrated ability to adapt to changing priorities and deadlines in fast-paced environments, ensuring timely and successful project completion. Passionate about delivering high-quality work and contributing to the overall success of the team.
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
PillPack By Amazon Pharmacy
Manchester, NH
08.2016 - 04.2025
- Demonstrate ability to work as an effective team member.
- Demonstrate organization skills and attention to detail.
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
- Communicate with prescribers to verify medication dosages, refill authorizations and patient information.
- Answer patients' questions and troubleshoot prescription issues.
- Review and verify customer information and insurance provider information.
- Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assist customers in modifying patient profiles to include current information such as medications and demographic information.
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicate with patients by telephone and email in regards to their insurance and/or billing questions.
- Research missing and incomplete information resulting in billing errors and denials.
- Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors.
Guest Service/Dispatch Representative
FlightCar
Bedford, NH
06.2015 - 05.2016
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Managed over 50 calls and emails per day.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Concierge Specialist
Circles
Chelmsford, MA
04.2012 - 04.2013
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Created over 50 customer service requests per day.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
Manchester High School West
Manchester10.2014
Skills
- Good judgment and independent decision-making skills
- Strong organizational skills
- Detail oriented
- Willingness to learn and quick to catch on
- Highly dependable
- Excellent attention to detail
- Ability to effectively communicate with customers/clients
- Proficient in MS Office
- Self-directed
Timeline
Senior Certified Pharmacy Technician
PillPack By Amazon Pharmacy
08.2016 - 04.2025
Guest Service/Dispatch Representative
FlightCar
06.2015 - 05.2016
Concierge Specialist
Circles
04.2012 - 04.2013
GED -
Manchester High School West