Ayesha Abdullah
Chicago,Illinois
Summary
To work in a challenging, motivating and progressing environment that is complacent with creativity and growth. I always try to look things on positive note and on a bigger canvas to enhance my professional knowledge and skills.
Overview
13
13
years of professional experience
Work History
Front Desk Officer
TAPAL
11.2022 - 11.2023
- Updated customer database with contact information and other details provided by guests.
- Managed front office operations such as mail distribution, filing documents, photocopying.
- Provided information about the company services to potential customers.
- Kept accurate records of hotel bookings, reservations, cancellations, no-shows and other related data.
- Created daily reports detailing guest activity, occupancy levels and any issues that arose during shift.
Front Desk Officer
Maersk Line
12.2017 - 04.2019
- Handled complaints in a timely fashion while following established policies and procedures.
- Answered incoming calls promptly and directed them to appropriate personnel.
- Greeted customers and visitors in a friendly, professional manner.
- Assisted with check-in and check-out procedures for guests.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Brand Ambassador
Pakistan Tobacco Company(British American Tobacco)
03.2017 - 06.2017
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Cleaned and organized spaces to maintain neat promotional spaces.
Guest Relations Officer
Pizza Hut
02.2011 - 02.2012
Education
Skills
- Work on Climax Software
- HTML Beginners
- Reception Management
- Microsoft Office
- Guest Services
- Hospitality Services
- Documentation and Reporting
- Customer Service
- Daily Reporting
- Administrative Support
- Hospitality Management
- File Management
- Fluent in English and Urdu
- Check-In and Check-Out Procedures
- Listening Skills
- Scheduling and Calendar Management
- Guest Safety
- Time Management
Short Courses
- Film Making from Indus Valley School
- Web Designing from Aptech
- Passenger Handling from Silver wing
- Air Ticketing from Silver wing
- Cyber security From Udemy
- Microsoft Excel from Udemy
Personal Information
- Date of Birth: 02/17/1992
- Nationality: Pakistani/US Citizen
- Religion: Islam
Timeline
Front Desk Officer
TAPAL
11.2022 - 11.2023
Front Desk Officer
Maersk Line
12.2017 - 04.2019
Brand Ambassador
Pakistan Tobacco Company(British American Tobacco)
03.2017 - 06.2017
Guest Relations Officer
Pizza Hut
02.2011 - 02.2012