Ayesha Abdul Shukur
Milwaukee
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Ascension St Mary Inpatient Pharmacy
01.2025 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Developed and implemented improvements to pharmacy organization system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Resolved third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
CVS
03.2024 - Current
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Assisted patients with OTC medications and medical supplies.
- Contacted clinics or physicians to request patient prescription refills.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Operated pharmacy computer systems to process prescription orders and track patient records.
- Conducted quality control checks on incoming medication shipments for accuracy and damage.
- Restocked supplies after identifying shortages and requesting refills.
- Kept ordered medication and supplies ready for customer pick-up and delivery.
- Processed insurance claims for patient medication.
Operations Specialist
Amazon
07.2021 - 11.2023
- Consistently demonstrated a strong work ethic by putting in extra hours to meet tight deadlines, resulting in a 10% increase in overall team productivity.
- Implemented process improvements that streamlined workflow, leading to a 15% reduction in operational inefficiencies.
- Proactively took on additional responsibilities during peak periods, showcasing adaptability and dedication to team success.
Pharmacy Technician
Walmart
10.2022 - 03.2023
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Contacted clinics or physicians to request patient prescription refills.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Labeled prescription drug containers following specifications.
Pharmacy Technician
Hayat
01.2022 - 06.2022
- Resolved account issues and prescription problems via telephone and at counter.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Conducted quality control checks on incoming medication shipments for accuracy and damage.
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions.
Education
High School -
South Division High School
Milwaukee, WI05.2021
Associate in Science (A.S.) - Register Nursing
Milwaukee Area Technical College
Milwaukee, WI05.2026
Skills
- Dedication
- Reliability
- Adaptability
- Team Collaboration
- Problem Solving
- Drug Inventory Control
- Insurance Billing
- Billing support
- Pharmacy Ethics
- Advanced math skills
- Critical Thinking
- Analytical Thinking
- Professional Demeanor
- Pharmacy Management Software
- Drug utilization review
- Intravenous admixture preparation
- Drug safety
- Problem-solving skills
- Interpreting and processing medication orders
- Prescription filling
- Aseptic techniques
- Proper labeling procedures
- Insurance billing
Timeline
Pharmacy Technician
Ascension St Mary Inpatient Pharmacy
01.2025 - Current
Pharmacy Technician
CVS
03.2024 - Current
Pharmacy Technician
Walmart
10.2022 - 03.2023
Pharmacy Technician
Hayat
01.2022 - 06.2022
Operations Specialist
Amazon
07.2021 - 11.2023
Associate in Science (A.S.) - Register Nursing
Milwaukee Area Technical College
High School -
South Division High School
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