Nakia Jackson

• Processed and filled prescriptions accurately in compliance with regulatory standards.
• Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
• Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
• Collaborated with healthcare professionals to ensure optimal patient care outcomes.
• Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
• Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
• Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
• Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
• Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
• Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Processed co-payments and full payments from customers at the point of sale.

• Coordinated patient care plans with healthcare professionals, enhancing timely and quality healthcare delivery
• Communicated with patients and family members, facilitating understanding of medical procedures and treatments
• Monitored patient health status and reported any changes to appropriate medical personnel
• Maintained patient privacy and confidentiality in compliance with HIPAA regulations
• Assisted nurses in preparing patient exam rooms, obtaining vital signs and charting patient information
• Restocked medical supplies and ensured inventory accuracy
• Managed multiple tasks simultaneously in a fast-paced environment, including answering phones and tracking patient records. simultaneously, such as answering phones, tracking patient records and maintaining accurate documentation
• Maintain and update co-workers' timesheets, verify and record attendance; hours worked and pay adjustment
• Provided care for 17-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.

• Provided direct patient care to a diverse patient population in an acute care setting
• Monitored vital signs and patient responses accurately and reported changes to nursing staff
• Documented patient care observations and interventions to support treatment outcomes
• Assisted with patient transfers and ambulation
• Educated patients and families on care plans and medications to enhance understanding and compliance
• Communicated with interdepartmental staff to facilitate coordinated and effective patient care
• Collaborated with nursing staff to streamline patient flow in the acute care unit.
• Monitored vital signs and reported changes to healthcare providers for timely interventions.

Coursework work towards High School

Coursework towards an Accounting Degree at Indiana University of Pennsylvania